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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,701 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,701 reviews

October 29, 2025

Very courteous, and listened to my problem, diagnosed and fixed it. Knew exactly what I needed. More

by THEHOLLYS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2025 -

Mall of Georgia Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 28, 2025

Very professional and diligent . I did not spend hours there. They did all the work before I got there More

by wacyne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
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Oct 29, 2025 -

Mall of Georgia Ford responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Mall of Georgia Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 28, 2025

I purchased the extended warranty because I was told they could waive the deductible and handle any issues. I just spent over $700 on diagnostics at another dealership because you could not diagnose washer More

by GUILE31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall, you can find out.
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Oct 29, 2025 -

Mall of Georgia Ford responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mall of Georgia Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to address your concerns. Please reach out to us directly at (678) 552-4334 when you have a chance. Thank you, and we look forward to hearing from you.

October 27, 2025

Customer Service, friendly fast and efficient personable yet professional The waiting room is comfortable, relaxing, and inviting More

by uipcave1825
Recommend Dealer
Yes
Employees Worked With
Michelle
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Oct 29, 2025 -

Mall of Georgia Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2025

Very courteous over the phone and handles my situation very effective and will be recommending this dealer my family bought 3 cars in 1 day More

by Arnold D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rippen
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Oct 28, 2025 -

Mall of Georgia Ford responded

Hello Arnold, we are happy we could make your experience a positive one! Thanks for the recommendation, and have an amazing day!

October 27, 2025

Awesome! !! Great communication and speedy service. We had our 2019 Explorer serviced and we bought a new F150. We will definitely bring both in for all servic More

by jimshaver536
Recommend Dealer
Yes
Employees Worked With
Michelle
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Oct 29, 2025 -

Mall of Georgia Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2025

Everyone involved was easy to deal with and honest The whole process was simple, they went above and beyond to fix a cosmetic issue on the truck that they didn't have to More

by taylorleebecker
Recommend Dealer
Yes
Employees Worked With
Anthony
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Oct 28, 2025 -

Mall of Georgia Ford responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is ever anything else we can do for you! Safe travels!

October 26, 2025

The service was quick and efficient. I had to leave the state the next day so they made sure I was on the road quick. More

by ayosmi_love20
Recommend Dealer
Yes
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2025 -

Mall of Georgia Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 26, 2025

Dealership didn't reset my 'service' light after completing the job. Have to make an additional trip to reset service light. More

by Hoodmyia08
Recommend Dealer
No
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Oct 28, 2025 -

Mall of Georgia Ford responded

Hello, we appreciate your feedback! We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (678) 552-4334.

October 25, 2025

He didn't enough knowledge about the vehicle, neither the ev rebate nor about the additional cost for charger installation More

by rithish06
Recommend Dealer
No
Employees Worked With
Andy Stanley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Stanley
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Oct 29, 2025 -

Mall of Georgia Ford responded

We value your opinion and understand your concerns about the information provided during your visit. Your feedback helps us identify areas where we can better support our customers with comprehensive information about all aspects of vehicle ownership. We are sorry to hear that you feel this way about the level of service you received. Please reach out to Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we can discuss your experience further and ensure you have all the details you need about your vehicle and available options.

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