Mall of Georgia Ford

Last several serviced have been a let down. I specifically remind them to top fluids off and it isn't done. Windshield fluid light is on dash and they miss it. Always late, sometimes entire day I specifically remind them to top fluids off and it isn't done. Windshield fluid light is on dash and they miss it. Always late, sometimes entire day, for service. Zero confidence in team. More

Dealer failed to disclose 4k in bumper damage and it was sold as ford certified, and failed to remedy problem sold as ford certified, and failed to remedy problem More

They miss diagnosed my issue on my car and wanted to charge me $5,800 just in parts. They also claimed that my warranty was expired. I looked into it and the only reason it expired because the original charge me $5,800 just in parts. They also claimed that my warranty was expired. I looked into it and the only reason it expired because the original dealer that solid it committed sales fraud. More

The dealership staff were extremely knowledgeable and made the entire process from start to finish very smooth and streamlined made the entire process from start to finish very smooth and streamlined More

From my experience, the dealership response for repairs to my automobile was hadled poorly by the service department. I tried several times to contact the person who was supposed to take care of the repai to my automobile was hadled poorly by the service department. I tried several times to contact the person who was supposed to take care of the repairs and she would not return my call. The service dept manager was of no help. When no one called to give me an update, I pulled my car and having it repaired at another Ford Dealer. The dealership where the car was repaired has a service department 3 miles from where I live. I had taken the car to Mall of GA Ford (which is 22 miles from me) because of the great service I had in the past. But when the dropped the ball on having my car repaired, I took the car to the local dealership and will never go back to Mall of GA for service or repairs. I don't know what changed at Mall of GA Ford, but it's not managed like it had been in the past. More

Very professional, great customer service He sells with integrity, empathy, and expertise—and we’d happily buy from MOGF again. integrity, empathy, and expertise—and we’d happily buy from MOGF again. More

After the sale there was very little follow up. Actually none at all. I don't believe I'll purchase another ford from them!! Actually none at all. I don't believe I'll purchase another ford from them!! More

Brandon gave me a wrong price to pay, I corrected it one time, he gave me another one. After I paid, I found it is different from the receipt. After I complained, Brandon promised me that he would mail me a time, he gave me another one. After I paid, I found it is different from the receipt. After I complained, Brandon promised me that he would mail me a check of $100 for compensation. But I never received it until now I have moved to another state. Very disappointed! More

Short wait time and they kept me informed along the way. I was very impressed by the service. I was very impressed by the service. More

I have been going to this dealership for years to have vehicles serviced. All of the personnel I have encountered have been very helpful, professional and knowledgeable. vehicles serviced. All of the personnel I have encountered have been very helpful, professional and knowledgeable. More