Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mall of Georgia Ford
Buford, GA
3,476 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 3,476 reviews
December 21, 2023
I felt like I was bait and switched. The service advisor gave me a ballpark figure of $200 to $600. My final bill was $3,097. It seemed I was paying because your techs didn't know how The service advisor gave me a ballpark figure of $200 to $600. My final bill was $3,097. It seemed I was paying because your techs didn't know how to disassemble my car without breaking xxxx. More
by chrismorin65
Verified CustomerEmployees Worked With
Brian James
December 21, 2023
For either Sales and or Service Mall of GA Ford has what you need. Honest pricing on new vehicles and great prices for maintenance and tires is why I have been their customer for over fifteen years. you need. Honest pricing on new vehicles and great prices for maintenance and tires is why I have been their customer for over fifteen years. More
by scharle
December 19, 2023
All the staff were helpful and courteous, all in all a pleasant experience. Thank you pleasant experience. Thank you More
by MMILLER132
December 15, 2023
I had an issue with my car and turned out it involved a recalled part. When I brought my car in the salesman said I wasn't in the system and I felt dismissed by him and went back n forth with him as my car recalled part. When I brought my car in the salesman said I wasn't in the system and I felt dismissed by him and went back n forth with him as my car had been there many times in the past well as another one of my cars PRIOR to the renovation. I dropped my car off on a sat morning and also mentioned another issue I had. The salesman said we couldn't address the other issue today. I said that I was not in a rush and I could wait to get my car Mon afternoon. I got a call that my car was ready for pickup 15 mins before close sat. If my ride was here, it would have taken me longer than that to arrive there. Once I was able to get to the dealership, I found my car dead. I had to get a jump and go find a mechanic who was able to help me. Just poor customer care. More
by jenn
Employees Worked With
I didn't see his name
December 15, 2023
Not as good as it use to be. Hard to get in touch with anyone except Allen. He’s the only one there from the group that use to be there Hard to get in touch with anyone except Allen. He’s the only one there from the group that use to be there More
by genasadler
Employees Worked With
Allen not showing . Don’t know any of these people in photos
December 14, 2023
It was all good! No issues abiut anything. I requested fast in and out and they did. No issues abiut anything. I requested fast in and out and they did. More
by Rfgillis007
Employees Worked With
December 13, 2023
My car was in service for over 2 1/2 months total. After supposedly replacing transmission the problem was considerably worse. However they refused to admit that jerking and hesitation were not a norm After supposedly replacing transmission the problem was considerably worse. However they refused to admit that jerking and hesitation were not a normal transmission activity. The transmission expert was very condescending to me. So disgusted with the service we got rid of the vehicle and bought one with a smooth transmission. Ford returned our vehicle with almost 300 extra miles, filthy and no gas. Couldn’t be more displeased. More
by Pam E
Employees Worked With
Donnie the transmission man
