Mall of Georgia Ford - Service Center

We bought a brand new car from them. To get a response on the phone is difficult. They do not respond and do not call back. Our car was multiple times in the shop but they could not fi To get a response on the phone is difficult. They do not respond and do not call back. Our car was multiple times in the shop but they could not fix the proble, Finally they stated their service department is a separate legal entity from the sales dealership. We should bring the car to the sales dealership. The sales dealership sent us back to that service department. Finally they refused to repair the car stating they do not get technical support from Ford. This is a dealership to not buy a car from. More

Unprofessional, no accountability, xxxx poor service I never do business with them again at Mall of Georgia Ford never do business with them again at Mall of Georgia Ford More

My vehicle was involved in an accident. Ernie and his team got me on the schedule within 2 weeks, fixed the damage flawlessly, and offered constant communication throughout the process. The Ernie and his team got me on the schedule within 2 weeks, fixed the damage flawlessly, and offered constant communication throughout the process. They even finished a week ahead of schedule! I’m so impressed and thankful for their team. More

I was unsatisfied with my service because of the fact that it took multiple weeks that it took multiple weeks More

Service advisor knowledgeable efficient and professional. Excellent service, care of customers.work in a timely manner Excellent service, care of customers.work in a timely manner More

Customer service at the service center is always awesome. I like that they always keep in touch as you wait, either verbally or by text and the service advisors are always patient to explain additional servi I like that they always keep in touch as you wait, either verbally or by text and the service advisors are always patient to explain additional services. More

Fast and thoroughly sound service from competent and polite people; both the Advisor and the Cashier. polite people; both the Advisor and the Cashier. More

This particular dealership is ran very poorly. They told me that they fixed my problem and that they test drove the vehicle but when I arrived to pick up the vehicle and test drive it the test dri They told me that they fixed my problem and that they test drove the vehicle but when I arrived to pick up the vehicle and test drive it the test drive revealed that there’s no way anyone could’ve driven that vehicle to test drive and make sure that the problem was fixed. not to mention, they lied to me about my tire. I was told that I had a slow leak in my tie, but I know that I did not and they ran over something and punctured my tire and wanted to make me pay for it. They also replaced critical suspension and steering components and never did an alignment so I had to go elsewhere and pay for an alignment. They even told me that an alignment was not needed. They also damaged one of my wheels while replacing the tire that I had to pay for that they punctured at the shop. The level of dishonesty and lack of communication is out of this world. I am now seeking reimbursement for the tire as well as the alignment, but I can’t get anyone to call me back at the dealership. More

I could only give a 5, but honestly how I really feel, a 10+ for MANY reasons. Every time my vehicle needs servicing they are spot on, from the service advisor Stephanie and Melvin who made sure this last a 10+ for MANY reasons. Every time my vehicle needs servicing they are spot on, from the service advisor Stephanie and Melvin who made sure this last service was completed in just a couple of days (picked me up with an Uber when the work was finished), to Marilyn in customer service following up afterward making sure everything was good. A previous time, overhauling a transmission, not including the multiple testing, replacing two cameras front and rear, all in just two weeks, is absolutely AMAZING! Very happy with the work and service that they provided. This time they fixed my rear differential that was leaking. Their complete service team (customer service, service advisor, check-out, parts dept. and service techs) are so GREAT that although I drive the Lincoln brand, I prefer being serviced with Mall of Georgia Ford rather than my previous Lincoln dealer. As you can tell from this review I highly recommend them. More

My sales agent, Allen’s Thomas, was excellent! He was very responsive to my questions and concerns. It took great care of me as a customer. He was very responsive to my questions and concerns. It took great care of me as a customer. More