Came in for a regular oil change. The waiting room is clean, lots of coffee options, plus freshly baked cookies (and other snacks) make the wait comfortable. The folks inside are all friendly and accomodating and the work seems to be fine. It costs more to get my oil changed here than at the previous dealer I went to, and it always takes 1-1/2 hours, even if I'm one of the first ones in. That's about half an hour longer than my previous dealer. I've adjusted, but the cost and time differences surprised me when I first started coming here.