Manly Honda

The appointment setters are not on the same page as the service intakers. I booked to wait and Yuritzi is telling me to drop off the car for the day, what??? service intakers. I booked to wait and Yuritzi is telling me to drop off the car for the day, what??? More

My car is "05" and is always treated with a lot of TLC. My car is "05" and is always treated with a lot of TLC. AND this time my car was washed. WOW !! This showed the respect for me and my car I gave My car is "05" and is always treated with a lot of TLC. AND this time my car was washed. WOW !! This showed the respect for me and my car I gave everyone 5 stars listed. It is the way it is always done MY CAR IS NOT FOR SALE. More

This dealership has a great service center that I felt comfortable leaving my civic type r with for its fuel pump recall. The loaner car they gave me was clean and nice. comfortable leaving my civic type r with for its fuel pump recall. The loaner car they gave me was clean and nice. More

Poor communication, lack of respect, poor listening skills, and last but not least lots of confusion within department. Will not be returning for anymore service. Yeah f you want to know more about my skills, and last but not least lots of confusion within department. Will not be returning for anymore service. Yeah f you want to know more about my experience contact the branch manager, he received an email from me explaining everything. More

Brought my car in to have an “emissions” warning sign checked, to have tires rotated, and to have an oil change. Also, I was told that my car be washed, as a bonus no doubt. When I picked up the car, the checked, to have tires rotated, and to have an oil change. Also, I was told that my car be washed, as a bonus no doubt. When I picked up the car, the car looked worst than before as it had water marks and dust all over it which showed the person who had taken my order. Also, my tires had not been rotated. I know this because my two tires on the right side of my car have scratches on the rim and they were still on the right-side when the car was delivered. Lastly, I checked my oil gauge and it showed 60% -- even though the oil had just supposedly been changed. It should have read 100%. This does not engender customer satisfaction, trust, or loyalty. Who sees to it that what was promised was done? The woman who attempted to show me where my car was parked just clicked my key to get the car horn to sound and fix its location. Having done this, she gave me the key and went back to her station. Had anyone bothered to look at the car they would have seen that it was quite dirty. Who has the responsibility of checking the items on the worksheet were completed? Again, the oil gauge on the panel is not hard to find. And if for some reason the pit crew judged that my tires did not need to be rotated that judgment should have been conveyed. You can guess how I rated service received and what my recommendations would be for others. I am not inclined to use these services again. This sentiment does not apply to the sales department where I have gotten good deals over the years. More

Great service from Jose. Even though they were short on staff they managed to wash the car too. My drop-off and pick-up from home worked out very well. Thank you. staff they managed to wash the car too. My drop-off and pick-up from home worked out very well. Thank you. More

Our car broke down while we were away from home. Jose and team went out of their way near the end of a business day to set us up with a repair schedule and rental car. Jose kept us in the loop as the re and team went out of their way near the end of a business day to set us up with a repair schedule and rental car. Jose kept us in the loop as the repair process progressed, and Susan went out of her way to set us up with a car that met our needs (and even made sure we didn't leave our personal items behind as our car was repaired). Shyla was also kind and patient when arranging a rental car for us. Many thanks. More

Muy bueno me encanto el servicio de honda volveré de nuevo para mi siguiente servicios gracias por la ayuda a todos los que trabajan allí nuevo para mi siguiente servicios gracias por la ayuda a todos los que trabajan allí More

Manly is always friendly and very helpful. On top of it too. Very friendly staff and very efficient. Communication is very good as well. Excellent service :) too. Very friendly staff and very efficient. Communication is very good as well. Excellent service :) More

Ryan T was great to deal with. There was a misunderstanding about the price with and without the CARB/PGE instant $1500 rebare, which was ultimately given when we sat down with finance and pai misunderstanding about the price with and without the CARB/PGE instant $1500 rebare, which was ultimately given when we sat down with finance and paid for the vehicle. But Ryan 's initial price sheet when we first sat down to close the deal was confusing, not the same as when we met with finance. That should not happen. The finance person was very good, too once all was explained. One area to expand upon is walking the customer slowly through the primary sensors/message lighjts/controls, which are now daunting with all the electronics in a vehicle. Ryan helped us link our smart phones buy I had to work through making the HondaLink connection at home. Probably that should be set up and verified to work properly before the customer drives away from the dealership. Again, we appreciating working with Manly staff. A final note, the car was not fully charged (PHEV) and gas tank was only 2/3rds full, not what was promised although this did not really bother us. More