Maple Hill Auto Group

Attention to Detail We have been going to this Dealership for quite some time now and we always receive great service. From the moment you pull in you are greeted with a We have been going to this Dealership for quite some time now and we always receive great service. From the moment you pull in you are greeted with a smile. I received an oil change and brake service, and the estimated time was spot on. My only minor complaint would be the service counter not paying attention to details or requests. When I checked in I mentioned that I needed them to call my phone and not my husbands (as he works nights and would be sleeping). She made note of the preferred contact number on her iPad and starred my number on the printed out sheet. Three hours later when they called to let me know my car was ready, they called my husbands phone twice. When I picked my car up I made the decision to take his number off the account completely, and they did apologize. Overall, we are happy with our experience. More

Professional, Honest and Efficient I called the dealership from a Car Guru web ad and from start to finish was given accurate and honest information and guidance. I traveled 200 miles o I called the dealership from a Car Guru web ad and from start to finish was given accurate and honest information and guidance. I traveled 200 miles outside my home town to get a specific vehicle and was accommodated every step of the way. I greatly appreciate the vehicle walk through as being very comprehensive, not rushed at all. More

Very courteous, answered all of my questions! This is an excellent service dealership! They are courteous and listened carefully and answered all of my questions. Everything was performed to my This is an excellent service dealership! They are courteous and listened carefully and answered all of my questions. Everything was performed to my expections!! Highly recommend them!! More

Great customer service. Took in our 2019 Outback for what we thought was a brake issue. Turns out it was normal that the brake peddle goes down toward the floor with constant Took in our 2019 Outback for what we thought was a brake issue. Turns out it was normal that the brake peddle goes down toward the floor with constant pressure on the peddle. Just the way it was designed in the 2019 model. This dealership is very friendly, helpful, clean service area. Even the customer waiting area is very pleasant. The whole experience at this dealership has been a very good experience and I would sure go back again at any time. More

Slow service, need better communication on length of service Oil change, Brake inspection, routine filters and I 1 was there from 1:15 to approximately 4:45 and did not even get my free car wash. They asked me Oil change, Brake inspection, routine filters and I 1 was there from 1:15 to approximately 4:45 and did not even get my free car wash. They asked me if I wanted it washed, it did not get washed. Since they went to the make a scheduled appointment vs. the old drive in when ever, I feel like it takes longer than it ever did when I just drove in to get an oil change and was out in an hour. More

subaru service I had my first service performed on my 2018 Subaru (oil change and tire rotation). Steve was very professional and friendly. Waiting room was clean I had my first service performed on my 2018 Subaru (oil change and tire rotation). Steve was very professional and friendly. Waiting room was clean and had nice choice of coffees. I would recommend this dealership for sales and service. More

Fantastic experience with Phil Lawrence , very professional, We feel like we are treated like family from the car sales to service staff. Great place to buy a car. Phil and Matt were great about answering all o We feel like we are treated like family from the car sales to service staff. Great place to buy a car. Phil and Matt were great about answering all our questions More

Real Professional Service My experience with Maple Hiil Auto Group in purchasing a new Subaru Outback was as good as it gets. My salesman, Mike Zinger, was well informed about My experience with Maple Hiil Auto Group in purchasing a new Subaru Outback was as good as it gets. My salesman, Mike Zinger, was well informed about the whole process of the purchase and at all times made sure that I understood every detail. I had a special situation where I needed the car in just a few hours after signing and he made it happen. I have purchased several other vehicles at various dealerships and without a doubt the Maple Hill Auto Group has earned the highest mark possible. More

I recommend Maple Hill Auto Group I had the passenger side airbag recalled in my Subaru. I took it to Maple Hill Auto Group in Kalamazoo for the work. I had an outstanding experience. I had the passenger side airbag recalled in my Subaru. I took it to Maple Hill Auto Group in Kalamazoo for the work. I had an outstanding experience. Andrea Walker was the associate that helped me. She was friendly, quick and did the "extra" that made a difference. They not only repaired the recalled airbag, but also provided me with another key for my vehicle and two new key chains (I was using a paper clip upon arrival). They also found broken bulbs in my tail light, license plate light and one other place - they repaired that too. They also washed the exterior of my car. All of this took about six hours, and I was given a loaner car to maintain the normalcy of my day. Super impressed and pleased. Thank you Andrea and Maple Hill Auto Group. More

Car service/ maintenance Timely courteous. All points were reviewed with me . I was given a nice selection for options for purchase of new tires . I would recommend maple h Timely courteous. All points were reviewed with me . I was given a nice selection for options for purchase of new tires . I would recommend maple hill auto for service and auto sales More