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Maplecrest Ford of Mendham
Mendham, NJ
861 Reviews
Maplecrest Ford is the recipient of Ford Motor Company's most prestigious President's Award for Customer Satisfaction. Our goal is to provide our sales and service customers with, quite frankly, the very best experience they've ever had with a car dealer.
You will find a common theme amongst our reviews; convenient, helpful, honest, no pressure, followed through on commitments, professional, great pricing, knowledgeable, best car buying experience I ever had, would highly recommend to friends and family...
We take tremendous pride in our business and work hard to ensure each of our customers are completely satisfied with their visit.
Thank you for considering Maplecrest Ford of Mendham!
Sincerely,
Tom Giordano, President
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 861 reviews
February 21, 2019
DISHONEST Where to start? Charged for repairs that were covered under extended warranty purchased from the dealer. Unable to perform correct repair after many, Where to start? Charged for repairs that were covered under extended warranty purchased from the dealer. Unable to perform correct repair after many, many attempts. Tried to upsell parts that weren’t needed. Falsified invoices pertaining to mileage on vehicle. More
by Commerical vehicle owner
Helpful February 14, 2019
Excellent Service The professionalism of Olivia was great. I had a question she answered it quickly. There was times she wasn’t in that we were able to talk. Very relia The professionalism of Olivia was great. I had a question she answered it quickly. There was times she wasn’t in that we were able to talk. Very reliable. More
by Tjjanho1831
Employees Worked With
February 04, 2019
Excellent! Micky at Maplecrest was excellent to work with! I am so happy with my purchase! I would definitely use Maplecrest Ford in Mendham again when purchasin Micky at Maplecrest was excellent to work with! I am so happy with my purchase! I would definitely use Maplecrest Ford in Mendham again when purchasing a vehicle. More
by Jsod7197926
January 30, 2019
A Great Experience...Start to Finish Olivia was incredibly personable, attentive, understanding and really made the entire experience pleasurable. I also had the opportunity to speak with Olivia was incredibly personable, attentive, understanding and really made the entire experience pleasurable. I also had the opportunity to speak with the General Manager, David, who provided me with a truly welcoming impression from the first call till I was able to connect with Olivia. The Finance Manager took the time to thoroughly explain every detail and determine best options for my situation allowing me to walk away extremely comforable with my purchase. The Sales Manager also introduced himself and expressed his concern for my satisfaction. I will certainly recommend Olivia and this sales team to anyone I speak to that's looking to purchase a new or used vehicle. More
by Gunner
January 24, 2019
I love my new ford escape It was a great experience everyone was very nice and professional i love my new car there's alot of buttons and gadgets to get use to but i love it.. It was a great experience everyone was very nice and professional i love my new car there's alot of buttons and gadgets to get use to but i love it.. Thank You More
by Marlene2019
Employees Worked With
January 23, 2019
Excellent Working with Olivia in sales was pleasant and effortless. Also working with Marie? I believe, in finance to get all paperwork signed was wonderful and Working with Olivia in sales was pleasant and effortless. Also working with Marie? I believe, in finance to get all paperwork signed was wonderful and Actually fun. More
by Bill S
Employees Worked With
January 21, 2019
Seamless process Olivia truly made it easy. Didn’t feel like I was dealing with a used car sales person. Truly took time and undertstood what I was trying to buy. Olivia truly made it easy. Didn’t feel like I was dealing with a used car sales person. Truly took time and undertstood what I was trying to buy. More
by 2016 fusion
Employees Worked With
January 18, 2019
Came in to kick the tires, went out with a car. Knowing my Escape purchased from Maplecrest in 2010 had 200K worth of service so I went in to see what the new Escape looked like. I was looking for a Knowing my Escape purchased from Maplecrest in 2010 had 200K worth of service so I went in to see what the new Escape looked like. I was looking for a V6 (no longer an option) and Olivia was patient, a good listener and problem solver and very helpful in finding me what I needed at a very fair price. If this Escape does 200K worth of commuting with me, then I will be well satisfied. Marie knows her stuff and is a stitch. She is worth her weight in gold and deserves a raise. She saved me money on my insurance and helped me with things over and beyond what might have been expected. More
by My Escape
January 15, 2019
"Marvelous Maplecrest Ford of Mendham!" I had a great experience purchasing my Certified Pre-Owned Ford Explorer at Maplecrest Ford of Mendham. I had the pleasure of working with my salesma I had a great experience purchasing my Certified Pre-Owned Ford Explorer at Maplecrest Ford of Mendham. I had the pleasure of working with my salesman, James Skuraton. James was knowledgeable about their inventory and was able to find me the perfect SUV with low mileage at a great price. I appreciated the fact that we did not have to go back and forth on price, I gave James my wish list and the price I was looking for and he was able to match it. James took the time to show me all of the features in the car, synched up my phone and ensured I was comfortable driving off the lot. I felt like I was buying a brand new car not a certified pre-owned one. I also had the pleasure of working with Tom Giordano as I requested an additional item be placed on the car...I asked for that at 4:00 p.m. and by 10:00 a.m. the next day, that item, albeit a complicated one, had been installed and my car was ready to go. Both Tom and James couldn't have been nicer. I would highly recommend Maplecrest Ford of Mendham....I totally understand why a high percentage of their business is based on referrals and repeat customers! Thank you Marvelous Maplecrest Ford of Mendham! More
by Lisa Schmidt
January 12, 2019
Great Experience JAMES was very knowledgeable and friendly. The dealership is bright and welcoming and we will definitely recommend James and Maplecrest to our friends JAMES was very knowledgeable and friendly. The dealership is bright and welcoming and we will definitely recommend James and Maplecrest to our friends and family More
by Dragman1
Employees Worked With
