Marino Chrysler Jeep Dodge

I had a very good experience with Marino CJD. I worked with Jessica Raske via the internet sales department. She was very friendly, replied to my emails quickly (within 20 minutes) and was willing to ans with Jessica Raske via the internet sales department. She was very friendly, replied to my emails quickly (within 20 minutes) and was willing to answer any questions I had, even if it meant contacting her managers or financing department. I emailed with 3 other dealerships before contacting Marino and all the other internet reps were slow to reply (sometimes days later) and unwilling to answer questions. Everything was pushy and saying I needed to visit in person to get help. Not the case with Jessica. Awesome service. Upon arriving at Marino to test drive, I worked with the sales rep, Scott Norden. Jessica had all my interests and info forwarded to the management department, so Scott knew exactly what I was looking for after getting my file. He was also very friendly and personable. He never was pushy or pressuring me to take steps faster than I was willing. We test drove a 2014 Jeep Wrangler Willy Wheeler W, and he knew every detail of the car and explained them thoroughly as he showed me around the vehicle. In closing the deal, he showed me options to add extra features to the vehicle which I was not interested in, and he never pressured me to add cost to my purchase. Upon delivery of my new Wrangler, he even took time out to help me set up my phone to the Bluetooth radio settings and showed me how to program the radio. He even gave me directions back to the highway to give me a shorter route since it was almost rush hour. I don't know if all the employees at Marino are as helpful as Jessica and Scott, but these two made my experience easy and stress free. In short, I had an excellent car buying experience with Marino CJD and I definitely recommend shopping there. More

I’m highly unhappy with my recent certified used vehicle purchase from Marino Jeep in Chicago, IL. First off, they charged me twice for a vehicle certification and warranty. I found this out after I bough purchase from Marino Jeep in Chicago, IL. First off, they charged me twice for a vehicle certification and warranty. I found this out after I bought the vehicle after seeing the internet ad. I was charged an additional $1295 over the sale price online that claims the vehicle was already certified and already had a 7 year warranty. Secondly, the steering wheel has play in it, and the brakes are warped. The required inspections for the certified vehicle obviously were not complete. I’ve talked with them about the issues and I have to drive over an hour away to get the brakes looked at (because one employee stated I must have hit a pot hole to make the brakes warped, which is impossible…) and I can’t get the brakes fixed until the missing wheel lock key comes in. Currently I’m driving around with the possibility of having the vehicle towed if I get a simple flat tire. I’m very angry that they say they tack on the $1295 to every certified vehicle. If that’s true, they falsely advertise their used vehicles for less money and add in the “charges” when you are ready to sign the paperwork… I bought a 2011 Jeep with 25,000 miles only!! Avoid the certified vehicle scam at this dealership and save your money!!! More

Overall a good experience. Had best selection of vehicles I was interested in and was able to quote price over the phone. I would recommend John Kreuz and the team and Marino! I was interested in and was able to quote price over the phone. I would recommend John Kreuz and the team and Marino! More

The started great but quickly took a turn for the worst when old school car salesmen negotiation started. This dealership was immediately trying to sell me on a low trade in value and a high sales price a when old school car salesmen negotiation started. This dealership was immediately trying to sell me on a low trade in value and a high sales price as if I was an uneducated bum off the street. Wake up Marino Jeep...the consumer is just as smart as you now and has options for purchase outside of your dealership. Save yourself the trip and find another dealership that embraces changing the buying experience that exists in 2014. More

They sell use cars that dont work . They rip you out of your money they dont care for you not one bit dont buy foreign use cars here because their stuff dont know how to check or fix them got a car for 40 your money they dont care for you not one bit dont buy foreign use cars here because their stuff dont know how to check or fix them got a car for 40 days broke down on me dont work and yes of course they gave me the run around More

Just purchased my 3rd vehicle from Marino. Overall, my experience has been good. Marino has very competitive prices and I appreciate that they show their sale prices on the internet. In my latest purchas experience has been good. Marino has very competitive prices and I appreciate that they show their sale prices on the internet. In my latest purchase, they gave me a very fair price for my 2012 trade-in. Process takes longer than necessary but that seems like a fact of life in buying automobiles. More