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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.5
10,169 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,169 reviews

October 29, 2023

Alex Sarabia was so nice and helpful, he made our journey at Mark Christopher a great experience. More

by sol3484
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osbaldo “Ozzy” Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that Alex could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 28, 2023

Julie kept me updated on how things were going. And truck temporarily repaired as promised More

by CURTISCOKER53
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Oct 31, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Julie does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2023

When we left with our new car we were given the wrong key to start our car. Thank god got the spare. Had to make a trip back to the dealership. There was so much confusion with our deal with our salesman I t More

by bertachavez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tomas
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Oct 31, 2023 -

Mark Christopher Auto Center responded

Hello, we appreciate learning about your experience at our dealership. My number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 28, 2023

Provided no service to vehicle. Unable to provide service on abs sensor for a 2017 gmc Sierra More

by SHAUNPMCINNIS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Oct 31, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Shaun. I’d like to discuss this situation with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2023

I had an appointment at 8:30am and did not get my car back until 4pm and no one called me I had to call to check on the status of my car More

by ashley_salazar6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Mark Christopher Auto Center responded

Thanks for your review, Ashley. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I appreciate you providing us with this feedback so that we can improve our services going forward. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2023

Quick, thorough, polite, curtious,. I appreciate the calls to update me on progress of my vehicle. More

by guisewite4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The original person that helped me was Leslie. She was completely thorough and very polite. Leslie was the one who called me with all the updates. I don't know who Jeff rizzi is.
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Oct 31, 2023 -

Mark Christopher Auto Center responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2023

Hands Down the best Service Center for me and my Family, Love the Service Dario gives us More

by FLEETSERVICEME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
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Oct 27, 2023 -

Mark Christopher Auto Center responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Dario provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2023

Alazar Omari from sales was very knowledgeable and friendly and genuinely seemed to care about giving me a fair deal for my truck. He made the entire process smooth and concise More

by adrianmontiel1999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alazar Omari
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Oct 27, 2023 -

Mark Christopher Auto Center responded

Adrian, I am pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 26, 2023

Good customer service and great communication Courteous and friendly very attentive to detail overall great experience... More

by trinityzion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters
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Oct 27, 2023 -

Mark Christopher Auto Center responded

Trinity, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 26, 2023

Always excellent. Nobu and staff are always supportive and polite. Will continue to have my Encore serviced at Mark Christopher More

by tenat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nubo
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Oct 27, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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