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Mark Christopher Auto Center

Ontario, CA

4.6
10,359 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,359 reviews

January 02, 2023

I have been using the service dept since 2004. . Have always received great service. Happy with service department and mechanics. Trustworthy sums it up. More

by ASPHALTZOMBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie and Juan
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Service was as stated with friendly and courteous personnel. Waiting room was clean and modern with coffees and beverages provided. More

by Cadillac service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Very busy but got people's vehicles in and out. Me was recall and I had to ask what was actually done. More

by Wheelercl94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get names
January 02, 2023

Dealership was very polite. Directed my calls. Help me out when I needed to, redirected me when needed. The service person that I was working with Ray kept me up to date and w More

by rosalesgj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 04, 2023 -

Mark Christopher Auto Center responded

Ray is a valued member of the Mark Christopher Auto Center team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Good customer service they were very helpful and they took care of everything my vehicle need. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 04, 2023 -

Mark Christopher Auto Center responded

Eric, I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing Mark Christopher Auto Center's Service Department. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

In prep for 700 mile trip to Utah, they aligned all 4 wheels. But discovered brake lining was 90% gone, notified me, replaced. All good but water cooling system broke down day after arrival. Replaced "re More

by janssnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 04, 2023 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Disappointing service. Once I said no to doing repairs service advisor brushed me off when I asked a question and brushed me off when I showed up to get my car. The. It to More

by israel.berber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu
Jan 04, 2023 -

Mark Christopher Auto Center responded

Israel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Avo was very down to earth I appreciated the way they handled my case They were very fast for it being week of Xmas I appreciate the way they looked out for me when I needed it . More

by michaelhernandez604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Jan 04, 2023 -

Mark Christopher Auto Center responded

I appreciate the kind words. I look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 02, 2023

Great purchase experience with Nick, Jerry, and Mike. Sam the finance manager was great too. Happy customer in my new GMC Denali truck 💪🏼🙌🏼 More

by brad.fox28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike sales manager
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thanks for this awesome review! I work hard to meet expectations like yours, and I am happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see me again for any automotive need that you might have. Until then, take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 01, 2023

Appointment was at 8:50 am no one came out to help until 9:20 am the lady that did help me was not even the person that was in charge of my appointment didn’t explain cost of service or anything just gave m More

by Ramon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario
Jan 04, 2023 -

Mark Christopher Auto Center responded

Ramon, we appreciate you sharing your experience with Mark Christopher Auto Center. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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