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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.5
10,143 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,143 reviews

September 19, 2022

Very good service. I always work with Ray Peters who is very customer service oriented. He is very attentive and makes sure all my requests are met. He needs a go More

by Gkbridgham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
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Sep 19, 2022 -

Gkbridgham responded

Excellent service

September 19, 2022

Very disappointed in our service. Spent a lot of money on a new vehicle warranty to learn our issue was not covered. Have referred people to buy vehicles from your dealership and have More

by Kingdenise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo
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Sep 22, 2022 -

Mark Christopher Auto Center responded

Kingdenise, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2022

Good customer interaction. . the tans action went fairly smoothly. All the people helping me where great! More

by john@startechtel.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandt, Riyad five star!!
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Sep 21, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 19, 2022

The Service department staff is always very helpful and always friendly and willing to help More

by Brandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric and Jackie
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Sep 20, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2022

Wonderful experience. Car was done in a timely manner by a very lovely service adviser named Jackie More

by DAVE.HARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie
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Sep 21, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2022

Brandt was our salesman, he was very knowledgeable and helpful. Most of all he was respectful and friendly. More

by BBCURRAN56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman brandt., Frank Villalobos
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Sep 20, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 18, 2022

Service Writer Avo is very helpful and attentive to me, as a customer. The technician who performed the repair on my Silverado did an outstanding job. I have found the Service Department has been a very go More

by JHM.INTEGRITY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo - 5 stars
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Sep 20, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience Jhm! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2022

Only spent a couple of hours there for a new purchase. Friendly atmosphere and sales staff checked on us regularly. More

by mtunltd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience mtunltd! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 18, 2022

The service was great in and out quick the sales man was helpful and good attitude. More

by IMADLALLAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience Imadlallas! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 18, 2022

2nd try to repair a problem failed. No curtesy ride, no loaner, no repair. Service agent says the radio static and high pitch is due to the radio station on both channels. I am not sati More

by jerrylampassi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ray
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Sep 20, 2022 -

Mark Christopher Auto Center responded

jerrylampassi we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 21, 2022 -

jerrylampassi responded

Mr Rizzi, thank you for your concern and follow up. I can be reached at 909-730-3692. (cell) If you care to talk. I know you are a very busy man and I won't take up much of your time. I am a bottom line type guy and am looking for a satisfactory remedy. The way I see it, 2021 Canyon Denali with a factory radio that never has played well needs to be playing right and does not. Is it a defect with the radio or connection etc. My ratings are for the 2 trips overall results and not Mr. Ray Peters performance.I will wait for your call. thank you Jerry Lampassi

Sep 28, 2022 -

jerrylampassi responded

I just received this e-mail again, what if anything are you wanting to do, I would say from my answer above that the situation still exists. Let me know. Thank you Jerry Lampassi.

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