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Mark Christopher Auto Center

Ontario, CA

4.5
10,084 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,084 reviews

July 21, 2022

I had one of the most speedy process buying, sells man had excellent customer service from start to finish. More

by marohnfam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Trimble, Frank Villalobos
Jul 25, 2022 -

Mark Christopher Auto Center responded

Your kind words and fantastic review are greatly appreciated! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 21, 2022

Although the service manager reduced my bill I felt I should have not been charged at all…4 years ago I had same wiring system replaced under the hood for $900…Had to have replaced again and was charged More

by lwrrvr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2022

service was great Eric Silva took care of my service needs and got my car back when he said it would be finished More

by BSALAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 25, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2022

Do not answer calls and do not explain what they did about the issues that you brought you vehicle for More

by rochaodin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar
Jul 22, 2022 -

Mark Christopher Auto Center responded

Rocha, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2022

Fast and straight to the point, Erick in the Chevy service drive made my visit easy and simple More

by PENGUIN0906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Jul 22, 2022 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 20, 2022

Left car for service for 1 week due to service light on, Advisors stated light was not on, picked the car up light still on, Sales Manager on-site verified light on and was also disappointed car was not rep More

by SiC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eric was the Advisor, doubt he verified light was on, but did assure it was off., Matt Torres
Jul 22, 2022 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2022

I enjoyed my visit, very helpful service desk rep helped me confirm my warranty support. Thank you! More

by Johntech2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Jul 22, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 20, 2022

Alex was a great help and very detailed. Great service. He made the 6 hour prods as smooth as possible More

by keithm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 19, 2022

Our salesperson Nick was on point from beginning to end. Helping step by step with the process. More

by LYDIA_MONTANA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 19, 2022

Buena atencion,buen servicio y lo recomiendo tengo muchos anos llevando mi carro a Christhoperl More

by saraviamaximo
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dario.
Jul 21, 2022 -

Mark Christopher Auto Center responded

¡Sus excelentes comentarios realmente nos alegraron el día! ¡Le agradecemos por adelantado por compartir su experiencia con otros! Si alguna vez necesita algo en el futuro, no dude en contactarnos. ¡Cuídese! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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