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Mark Christopher Auto Center

Ontario, CA

4.5
10,097 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,097 reviews

June 30, 2022

Excellent service and support and work were done faster than I expected. Great service and support More

by P4LROtTony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobo
Jul 05, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 30, 2022

They Wasted My time selling me a truck that wasn’t available. I took the truck out for a test drive and completed the application to purchase. We agreed to all terms and over two hours later they told More

by mundo1979
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Angel Madrigal
Jul 07, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 30, 2022

Purchasing my 2022 Traverse from Mark Christopher was the easiest car buying experience I’ve ever had! Jerry the salesman was fantastic. I told him what I wanted and didn’t want, he didn’t push to add extra More

by TFRAIJO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry (salesman) Emmett (finance)
Jul 05, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 30, 2022

Prompt, honest, willing to accommodate my need for long distance delivery. None of the typical hustle to get us into the showroom. No fast-talking salesman. From sales to finance, everything told to us wa More

by monicka331
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osbaldo “Ozzy” Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 30, 2022

Very friendly service and very knowledgeable associates, happy to help when needed slow to return vehicle. More

by tommy_bennett65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 05, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 30, 2022

Always good service. I sent my son for me and was surprised the tire rotation was not included in the oil change service. I bought my tires at America's Tire and would h More

by TerriV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 05, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 29, 2022

Great service. . I will definitely come back great sales men ngood service .. I will refer more ppl ur way More

by cervantezmaunel934
Recommend Dealer
Yes
Employees Worked With
Jt and Ceaser
Jun 30, 2022 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 29, 2022

Cesar was very helpful and patient with us. We got their right around closing time and he was able to send us home with our new truck. More

by jechumacero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar
Jul 01, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 29, 2022

Fast, excellent service and very efficient. Serviceman Ray Peters was very nice and very attentive to my needs and concerns with my vehicle More

by gm3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jul 01, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 29, 2022

Poor communication on when vehicle was ready. No ride offered while most Cadillac dealerships offer loaner, vehicle pickup, or at least an Uber ride. Nothing here. Once I went to pick up vehic More

by Alphafivebravo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 01, 2022 -

Mark Christopher Auto Center responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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