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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.6
10,210 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,210 reviews

November 17, 2021

I guess because of the pandemic, there’s not enough communication for the customer sitting and waiting for service. I understand not having face to face contact, but at least text or email giving updat More

by THERESABROWN80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 19, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your thoughts and feedback with us, Theresa. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Their customer service was absolutely amazing. They went above and beyond to help my family. More

by APRIL_AMAYA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 16, 2021

I’ve been very happy with the service at the dealership I’ve never had a complaint about anything More

by Graceozuna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Very very happy, from my initial call to signing papers (less than a day!) everyone we worked with was fantastic. More

by Tammie16!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Mark Christopher Auto Center responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Work done in a timely manner for a weekday an awesome experience and on the way to work I went More

by Busy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Mark Christopher Auto Center responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Mark Christopher Auto Center was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Ray and Juan always provide the best service, when I am there. I appreciate them More

by NICOLLEWIGGINS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
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Nov 18, 2021 -

Mark Christopher Auto Center responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Miss the car wash. Otherwise, there were no issues. Waiting on the Cadillac service to reopen. More

by eclark1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario.
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Nov 18, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to leave us this feedback! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Awesome Customer Service!I love the attentiveness of the representatives as they are always polite and courteous. More

by lovnorange
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
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Nov 18, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

No follow up for the job uncompleted ! More than 3 weeks past ! They are to call and give us updates of the arriving parts ! More

by BILLAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not listed here !
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Nov 18, 2021 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact me at your convenience, I would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Service overall was great. Had to leave my truck there for a few days to get the part but i was satisfied. However, in the process of me dropping my truck off and picking it up, my house keys went missing More

by kmsmitty1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Nov 18, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

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