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Mark Christopher Auto Center

Ontario, CA

4.5
10,126 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,126 reviews

July 29, 2021

Frank was very professional. He always goes above and beyond to satisfy his customers. He is courteous and keeps me updated on the progress of my vehicle. More

by johnnynav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Villalobos
Aug 03, 2021 -

Mark Christopher Auto Center responded

Johnny, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 29, 2021

Had an appointment which seem to not matter had to wait two hours plus. Then car was drove up to front and sat there for 20 minutes before I had to get up and go to service person to get my car. Not good! More

by Hudson17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 10, 2021 -

Mark Christopher Auto Center responded

Hudson, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Aug 10, 2021 -

Hudson17 responded

Thank you but really no need to discuss any further, it is what it is. Bob

July 29, 2021

They were awesome! They got me my car before the estimated time. Prices were fair. Everyone was nice and helpful. I won’t go anywhere else. More

by chelsea26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Matt Torres
Aug 03, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2021

Professional and courteous staff. Friendly sales representatives. Made a strong effort to make us feel like family. My daughter walked out very happy with her vehicle. More

by Artdanelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 28, 2021

Excellent service along with the Alex Sarabia the salesmen that helped us we bought a Cadillac XT6 would refer to friends and family any time More

by GRANTMCLAIN13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 28, 2021

I purchased a 2021 Silverado Crew RST 2WD Vin #1GCPWDED3MZ344441. When I test drove the vehicle I inquired on the Rubberized Vynil Floor Mats an was told the mold I purchased didn’t include the More

by MARCMCASTRO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cagey, Kyle Carey
Aug 05, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your experience. We hope to talk with you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Aug 05, 2021 -

MARCMCASTRO responded

I concern still hasn’t been resolved. The sale manager called me and ask to send a copy of the purchase receipt for the rubberized vinyl mats, which I sent over early this week. I have yet to receive any status feedback from anyone at the dealership. My callback number is 9096781437

July 28, 2021

I had a pretty good experience overall, the only think I took a star off for was a price discrepancy. When I called I was quoted $160 for the Android Auto update for my nav unit. What I paid was $240, but o More

by TeK909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember but it was a woman from the service department
Aug 05, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2021

The entire process of purchasing a car from Mark Christopher was very smooth. The salesman was extremely patient with me test driving multiple cars before making my decision. I ended up with the GMC More

by JACKIEBANN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Catalans, Vince Catalans, Jeff Palos
Aug 02, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 28, 2021

Friendly staff, quick service. R e c c o m m e n d e d d d d d d d d d d More

by dan@newpowa.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 02, 2021 -

Mark Christopher Auto Center responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2021

Had the oil change Ray always help me, been coming for my car service since I purchase my 2015 ChevyMalibu. Good service keep up the good work. More

by madiv1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 02, 2021 -

Mark Christopher Auto Center responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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