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Mark Christopher Auto Center

Ontario, CA

4.6
10,241 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,241 reviews

April 15, 2021

Good rapid service. Dario was very helpful and explained all repairs to me fully. Didnt get a car wash though. That should be part of cadillac service More

by A3vc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 16, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2021

Customer service isn’t the best.Under service it reads Customer service isn’t the best. Under service it reads “air pressure” which wasn’t checked or they just skip it since all my tires read different ai More

by Jose Gallegos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Apr 16, 2021 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mark Christopher Auto Center. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2021

Always respectful, attentive, and professional. The continuous to help assist with service is highly appreciated. Accommodations were made while my car was being service was impressive More

by JMEL.A.CARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naboo
Apr 16, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2021

From check in to check out it was a pretty good experience. The customer service was good. Cars running good, only down fall was no shuttle, or no car washes after vehicle was serviced. More

by jspinks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Steven
Apr 16, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 14, 2021

Very pleased with the professionalism and overall experience Very pleased with the professionalism and overall experience Very pleased with the professionalism and overall experience. Good job More

by jortizjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dion M, DAS Admin
Apr 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Apr 16, 2021 -

jortizjr responded

Mike, I just found out that I did not sign an option contract when I purchased my new vehicle, enabling me to find my own lender. I was led to believe this would be an option. Now that I have found a lender with a much lower interest rate, I can do nothing on my own. Very disappointed- Joe Ortiz

April 14, 2021

It was my first oil change, but it was quick and the employees were friendly. I plan to go back there for service in the future. More

by EdG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot remember., Matt Torres
Apr 16, 2021 -

Mark Christopher Auto Center responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 14, 2021

I was not satisfied with the end result they did not keep the commit to the payments we agreed actually they had me go Back and my payment went up More

by JUANDIAZFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos
Apr 19, 2021 -

Mark Christopher Auto Center responded

Juan, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 14, 2021

The service was great and Dino in the rental car department did a great job getting me in and out quickly and efficiently. Jeff Rizzo in the service department made sure my truck was repaired and re More

by kimsshoer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Apr 16, 2021 -

Mark Christopher Auto Center responded

Kim, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 14, 2021

We went there yesterday and jason is awesome very accomodating.... we love Mark Christopher and we will continue to patronage the dealership in the future.... Thank you More

by JIMD1825
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 14, 2021

I walked with a dirty traverse, with low credit but still somehow was able to come out with a car. Gilbert helped out in many different ways, I am extremely thankful for him. More

by NORTEE61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Gonzalez
Apr 16, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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