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Mark Christopher Auto Center

Ontario, CA

4.6
10,202 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,202 reviews

December 27, 2020

The staff was knowledgeable and friendly! They bent over backwards to assist us with our issues. I enjoyed the no pressure sales. The staff was fun to talk with and seemed to enjoy their work. More

by Zimmerpro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Noble
Dec 29, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Kind regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 27, 2020

Service request about engine light. Power decreased suddenly. Courteous, fast and detailed information about warranty after communication with the GMC and extended warranty service provided. More

by VRFONTANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name unk. Only blonde and tall lady in service. Very polite.
Dec 29, 2020 -

Mark Christopher Auto Center responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Mark Christopher Auto Center was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 27, 2020

Perfect thank you. Mark Christopher is now my go to Chevy dealer. Far far better service here than Mountain View Chevrolet.made me feel so welcome with a last minute turn up appointment More

by Ian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia was awesome and made me feel so welcome !!
Dec 29, 2020 -

Mark Christopher Auto Center responded

Ian, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Mark Christopher Auto Center's Service Department. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 27, 2020

I’m very happy with my salesman, however I’m only giving you a two star because of your service department failed to decode my my truck and key when I explain to them it was stolen and that they broke into More

by LEGENDS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 26, 2020

Brought my car in with a problem with the shifting in my transmission. Car was there for 3 weeks and then I was told that you can’t do anything because that’s just the way a 80k Cadillac is suppose to drive More

by rlemelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heidi, Matt Torres
Dec 29, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 26, 2020

The truck was there for a variety of electrical issue including failed headlight, taillight and backup camera. The lighting issues and camera diagnoses were charged separately. I choose not to have the c More

by RNLWSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 29, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 26, 2020

Good people, fast accurate helpful good advice. Waiting room, restroom very clean at all times. Showrooms clean,needs some more cars,SUV to show customers More

by Eddie lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Dec 29, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 25, 2020

Over all great quality in dealing with my servive needs very helpful from start to finish made sure i was well taken care of thx More

by JBAEXPRESSWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/a, Matt Torres
Dec 29, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 25, 2020

Sales dept did a good job. We did have some minor issues with service but it was all handled. All and all we are satisfied with our purchase. The finance manager Sam was rude to my wife. More

by LILRICH1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 24, 2020

I never bought a car so fast in all my years buying cars. This was the fastest process ever. I would recommend deale to everyone More

by SOCALPERMITS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Dec 29, 2020 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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