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Mark Christopher Auto Center

Ontario, CA

4.6
11,588 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 11,588 reviews

August 11, 2021

Every time I bring my car here for service I get A+ service, even when I think it’s going to be all day or next day it surprises me they finish sooner then expected and very pleased with the service! More

by lome92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi Domon
Aug 16, 2021 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2021

Prompt, courteous, and professional. I always ask for Nabu as I find him personable and helpful. My only concern, which has nothing to do with the service is my Escalade. It has been in for repairs at 40 More

by MANNYAC69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabu
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2021

Disappointed, frustrated, poor customer service, false promises. You've had my R.V. for almost 45 days. To date, i don't know what Matt is up to. Very poor communicator. Can't evaluate since i have not More

by paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie, service rep., Matt Torres
Aug 12, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

August 11, 2021

This is the largest GM dealer in the area and it closes at 5pm. Horrible idea. The service staff is friendly and responsive as can be, however the digital tools they are given do not do the job. Part More

by ASHEPHERD455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Silva (good)
Aug 12, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2021

I came in for an appointment I had at 10:40 am. I arrived at 10:25 to a line a cars waiting to get checked in for service. I finally got checked in at 11:25am. Once checked in I asked how long it would take More

by Jbardwell02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Aug 12, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2021

Mark Christopher is one of the best dealer on the west coast.There service garage is one of the best with a very professional staff. One of the most curtesy group of people employed there. What a excell More

by lawrence.george97
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2021

I was very pleased with Alfonso Jofre. All the process was fast and professional. The contract was explained very detailed. I was offered the best price. More

by HH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Jofre
Aug 11, 2021 -

HH responded

Yes

Aug 13, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 10, 2021

I have done all my services at Mark Christopher. Nobu is my rep and has always treated me well regarding my Cadillac CTS-V. He has made all my visits pleasant and has always gotten my car back to me on time More

by 24julestee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 13, 2021 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2021

No boo the service writer is always professional courteous and that’s what he says he’s going to do he’s a pleasure to work with and I’ve been dealing with him for several years he is an asset to yo More

by TOM_GWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobo Your service writer is one of the best in the business
Aug 13, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 08, 2021

We buy all of our cars from your dealership. We love Greg Hess and will continue to refer to him all of our family! Thankyou More

by K-MAG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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