Back

Mark Christopher Auto Center

Ontario, CA

4.6
10,359 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
Contact Dealership

2131 E Convention Center Way

Ontario, CA

91764

Directions

By Type

Showing 10,359 reviews

December 18, 2020

As always my service advisor takes care of my vehicle’s as they belong to him. I feel like family when dealing with Juan. Thanks buddy More

by mandorx7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Felte
Dec 18, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 18, 2020

Took 45 minutes for a salesperson to even greet us, trade in was grossly undervalued, and despite repeatedly declining additional coverage, an extended warranty was snuck into our contract. More

by Poor service
Recommend Dealer
No
Employees Worked With
Mario Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 18, 2020

Always very helpful and knowledgeable! Thank you! The balance of the words in this note are just to say thank you and reach the 25 word minimum. 😊 More

by chrisnmargebbb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan & Nobu
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 18, 2020

I worked with Nobu who was fantastic. He advocated for Chevrolet to cover the cost of my repair which they did. He was very communicative about what was going on and worked hard on my behalf More

by C2COLEMAN007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Dec 18, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 18, 2020

My husband and I had a great buying experience with Cesar Valenzuela. He made us feel comfortable and he was not "pushy" in the sales. He listened to what we wanted, really listened. Cesar made us feel lik More

by TAMMYLEELAKE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cesar Valenzuela and Larry Lee
Dec 18, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 18, 2020

Great service. I was in and out in no time. Also it was nice to be able to wait in the waiting room instead of outside like other dealerships. Also my service rep was very pleasant. More

by deannajefferson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 18, 2020 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 18, 2020

We had a great experience at Mark Christopher upon arrival we got greeted by Alex who gave us a tour and help Us with the purchase of our new 21 Silverado. Thank youAlex! More

by Afedab22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 17, 2020

I brought my SRX in for service to fix a front end noise that sounded like a joint or bearings when turning. Well. $2,400 later the sounds is still there, and actually louder. I guess there is no quit contr More

by amsstevec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 18, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 17, 2020

I am very happy with the response I received from Mgr Jeff Rizzi who personally returned my call and attended to my concerns. He quickly scheduled service needed for my Escalade (Engine Light "On" @ 8,36 More

by DRASROD52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Gomez - Advisor
Dec 18, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 17, 2020

Mark Christopher’s management and staff are always courteous, helpful and professional. As long as I own a GM, I will trust Mark Christopher with my vehicle! More

by Kimsrel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 18, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

...
703
...