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Mark Christopher Auto Center

Ontario, CA

4.6
10,188 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,188 reviews

October 23, 2020

Excellent service. Everyone friendly and helpful. Received my vehicle back in a timely manner. Recall service and problem appears to be addressed properly. Great service More

by Bookworm4vr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2020

Very accommodating, great employees and waiting area are clean ...They follow the guidelines rules ,social distancing is applied. Had clean surroundings..Explained the work they've done... More

by agnhff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2020

I went there looking for a new Silverado but I saw the GMC Sierra and I was very pleased with all it had to offer I am very happy with it More

by GEORGETAGGART55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters
Oct 23, 2020 -

Mark Christopher Auto Center responded

Goerge, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 22, 2020

Courteous, professional service. Although we have to deal with social distancing all employees were very cautious and all had make in. Car was done sooner than expected. More

by Mrs. V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2020

Had a 8:30 appointment on Wednesday, arrived at 8:00am waited till someone came out to car, all needed a oil change, didn’t live there till 12:30 pm very disappointed with the service. I’ve always taken m More

by Landryalicia861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Oct 23, 2020 -

Mark Christopher Auto Center responded

Alicia, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2020

Everyone that I worked with was very nice. They helped me find the car that fit me and my price range. Would recommend to a friend. More

by JERILYNSILVA95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gonzalez
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 22, 2020

Sandra - what a great asset to the Service Advisor team. Truly knowledgeable and has excellent communication skills. I will come back because of her abs Sharon! More

by NINAMOE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

POOR CUSTOMER SERVICE. Rude employees. I have called and many times they don't answer and when they did i was told they would call back, never did call back. I sent emails and haven't had a response. More

by KELLYMCLAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Matt Torres, DAS Admin
Oct 23, 2020 -

Mark Christopher Auto Center responded

Kelly, we appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Oct 24, 2020 -

KELLYMCLAD responded

While you simply respond that you appreciate my feedback you don't seam to want to fix the problem. I still haven't received any response from my calls and emails. It appears you simply don't care....

October 21, 2020

Excellent service! It was professional & quick. I was greeted promptly upon arrival & my service was done quickly. I appreciate the personal & dedicated attention I receive every time. More

by linnieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Oct 21, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

This dealer ship has good people skills I personally like to thank Juan from the service department for valuing me as a customer I will gladly take my car back to him for the next service Thanks Juan for you More

by J.BOTTLES72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Apr 01, 2021 -

J.BOTTLES72 responded

Well thank you Sir .I like my cruze and I want it to last me for ever so I will cintinue taking back to you guys .

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