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Mark Christopher Auto Center

Ontario, CA

4.6
10,184 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,184 reviews

October 22, 2020

I went there looking for a new Silverado but I saw the GMC Sierra and I was very pleased with all it had to offer I am very happy with it More

by GEORGETAGGART55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters
Oct 23, 2020 -

Mark Christopher Auto Center responded

Goerge, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 22, 2020

Courteous, professional service. Although we have to deal with social distancing all employees were very cautious and all had make in. Car was done sooner than expected. More

by Mrs. V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2020

Had a 8:30 appointment on Wednesday, arrived at 8:00am waited till someone came out to car, all needed a oil change, didn’t live there till 12:30 pm very disappointed with the service. I’ve always taken m More

by Landryalicia861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Oct 23, 2020 -

Mark Christopher Auto Center responded

Alicia, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

I bought my truck here in 2011 and I been coming here every seen and I never had wait this long for an oil change More

by ldbrown.94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Oct 23, 2020 -

Mark Christopher Auto Center responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

This dealer ship has good people skills I personally like to thank Juan from the service department for valuing me as a customer I will gladly take my car back to him for the next service Thanks Juan for you More

by J.BOTTLES72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Apr 01, 2021 -

J.BOTTLES72 responded

Well thank you Sir .I like my cruze and I want it to last me for ever so I will cintinue taking back to you guys .

October 21, 2020

POOR CUSTOMER SERVICE. Rude employees. I have called and many times they don't answer and when they did i was told they would call back, never did call back. I sent emails and haven't had a response. More

by KELLYMCLAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Matt Torres, DAS Admin
Oct 23, 2020 -

Mark Christopher Auto Center responded

Kelly, we appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Oct 24, 2020 -

KELLYMCLAD responded

While you simply respond that you appreciate my feedback you don't seam to want to fix the problem. I still haven't received any response from my calls and emails. It appears you simply don't care....

October 21, 2020

Excellent service! It was professional & quick. I was greeted promptly upon arrival & my service was done quickly. I appreciate the personal & dedicated attention I receive every time. More

by linnieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Oct 21, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

Gerald Waters is a true professional great product Gerald Waters is a true professional great product knowledge and was not at all pushy. I really appreciate the no pressure approach. I highly recomm More

by ELISTRICKLAND88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 21, 2020

Third time using this dealership. Not as happy with this experience. First salesperson said he was unaware of the lease offer we came in for even though it was on the huge electronic billboard on the lot. More

by lindatorrey68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JT Trimble, Ray sales manager,Osama Fakhouri finanace
Oct 27, 2020 -

Mark Christopher Auto Center responded

Linda, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Nov 10, 2020 -

lindatorrey68 responded

I"ve left messages and have not received a return phone call. Have to assume the dealer doesn't care.

October 20, 2020

The car came back with greasy hand prints all over the head liner. And just for good measure a new box of covid masks was taken out of the vehicle They also couldn’t fix the camera which the vehicle ha More

by CHRISJKFAMILYLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Oct 21, 2020 -

Mark Christopher Auto Center responded

Chris, thank you for sharing this feedback. Our goal here at Mark Christopher Auto Center is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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