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Mark Christopher Auto Center

Ontario, CA

4.5
10,061 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,061 reviews

January 17, 2020

All bad where's dealership I've ever been to feel like I was overpriced and the customer service was crap they lost parts to my vehicle More

by Truecaligreen15
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Cordero, Mike Cagey
January 16, 2020

Oil change took 2.5 hours with a 7:30am appt. my first oil change 6 months ago was “guaranteed” under an hour. You took 1.5 hours. Where’s my guarantee?? Never come here for a simple oil change!! More

by C.SEATON
Recommend Dealer
No
Employees Worked With
Rodney Reid
January 16, 2020

I went in for oil change and tire rotation. I got the price quoted to me and then I showed him a AAA card for a discount. Eric then said it was already discounted. I asked from what and he said well it's More

by shawngromo
Recommend Dealer
No
Employees Worked With
Eric Silva. 2 stars.
January 16, 2020

Ray Peters is the best service rep I have ever had kind concerned, takes care of my problems and gets me on my way. Thank you More

by bobnilessli
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jan 17, 2020 -

Mark Christopher Auto Center responded

Hi Bob, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, The Mark Christopher Cadillac Team

January 16, 2020

my first time going to that dealer and they have great service. The workers there are really friendly and helpful. They explain detail by detail what they did in service. More

by Willy12
Recommend Dealer
Yes
Employees Worked With
Erick Silva
Jan 17, 2020 -

Mark Christopher Auto Center responded

Willy, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, The Mark Christopher Cadillac Team

January 16, 2020

Office states it closes at 6, but service ends at 5. Arrived at 4:20 for oil change and was almost denied. Needed tires rotated and engine checked as well, but didn’t have time to do that unfortunately. More

by GMGONZALEZ12
Recommend Dealer
Yes
Employees Worked With
Sandra
Jan 30, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 16, 2020

Very frustrating. Will no longer use Mark Christopher to have any type of service provided. It’s bad enough to have a brand new vehicle malfunction and not perform as intended but to have the dealer compou More

by MSNAGEL
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
January 16, 2020

We bought a new Blazer and it only had one key. The dealer called me when the key fob came in. My wife made an appointment for 9:00 am. I got there at 9 and I was told 2 hours?? After I made an appoin More

by IRISHSMO
Recommend Dealer
No
Employees Worked With
Kat
Jan 16, 2020 -

Mark Christopher Auto Center responded

Irish, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 16, 2020

Amazing experience!!! The staff at Mark Christopher make leasing and buying a car so simple. I will never go anywhere else. They are friendly, helpful, no pressure and so More

by sdecolati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon and Greg
Jan 16, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 16, 2020

My only complaint was not being able to get a hold of anyone Saturday for hours to get a status. NO ONE. But once we got of Someone we had our answers and we’re good to go. More

by Jon
Recommend Dealer
Yes
Employees Worked With
Erik, he was great.
Jan 16, 2020 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mark Christipher Auto Center . We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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