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Mark Christopher Auto Center

Ontario, CA

4.6
10,184 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,184 reviews

October 04, 2019

Charged $145 to test driver side door lock. NOT HAPPY! REPLACED A DOOR STRAP ON DRIVER DOOR, ASKED SERVICE REP TO CHECK IF DOOR LOCK WAS BROKEN. CHARGED $145. SHOULD DISCLOSE FEES BEFORE CHARGIN More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Oct 07, 2019 -

Mark Christopher Auto Center responded

Tony, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work toward a resolution together. Thank you for your patience and understanding. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Great fast and friendly service Went in was greeted right away. Told him what I was needing and he look up my service records and told me that I needed a new air filter told me how m More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Great Service! Went for an oil change and they got me out of there asap! Thank you for all the great service and care I was given and for the short wait!! More

by STEPHANIE.SANTANA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rodney Reid, Matt Torres
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Excellent Service Made an appointment with Ray. Got in immediately. Work was done to my satisfaction and on schedule. Would definitely recommend this service center to More

by Boat racer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Great services Been doing business with Mark Christopher for 5 years and have treated me with respect and honesty. We love doing business with them and will keep doi More

by Javier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Salas
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Kudos to Sam Aceves Sam answered my call the day prior for oil change appointment. Arrived on time and asked for Sam who greeted with a smile and friendly hello. He did More

by DRIGGE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Aceves
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Past promised time twice- Replace Batteries? Dropped off Monday morning with appointment. Called later saying it won't be done until Tuesday, which was fine. Called Tuesday and told it wouldn't b More

by MARKM59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo
Oct 07, 2019 -

Mark Christopher Auto Center responded

Mark, we appreciate you sharing your experience. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Oil change The experience went well. Just feel that all oil changes should include tire rotation as part of the service. I would like some feed back with this re More

by Jm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Services The people were great and Services was quick and did not take that long from when I first dropped it off it was in and out. More

by NICKOCHOA81_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Everything explain to me to my understanding by my advisor Work done in timely manner, my advisor explain what the problem was,told me what the price would be. She would tell me if need more work on the next v More

by Mattie Whitely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Klosky, Service Consultant
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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