Mark Christopher Auto Center - Service Center

Took my car in for recall and they not only took care of that, but they managed to service other areas I was unaware of that, but they managed to service other areas I was unaware of More

Service call appointment was friendly and informative , at delivery for service Dario was very helpful and service call to inform of completion was satisfactory. Great service over all at delivery for service Dario was very helpful and service call to inform of completion was satisfactory. Great service over all More

Jeff was very attentive to our needs and took care of our service above expectations. Service was performed quickly and efficiently. Definitely will be returning to Mark Christopher for future service !!!! service above expectations. Service was performed quickly and efficiently. Definitely will be returning to Mark Christopher for future service !!!! More

I feel the customer service needs work very rude and Impolite they need to remember I’m the customer and they should be asking if I need help not me asking them for help Impolite they need to remember I’m the customer and they should be asking if I need help not me asking them for help More

very difficult to get ahold of & work not done correctly. Went in for dashboard lights to be fixed and removed, was charged but lights still on. Called to let them know as soon as I left (since it was after Went in for dashboard lights to be fixed and removed, was charged but lights still on. Called to let them know as soon as I left (since it was after hours) left voicemail, no call back More

I was told by service department they could not pull previous work done on my Cadillac at other Cadillac service centers to check on warranty work. previous work done on my Cadillac at other Cadillac service centers to check on warranty work. More

Everything was fine I have recently taken to my vehicles in the last month or so the wait time on one was longer than what was promised the second vehicle was given to me quicker than what it was promised s in the last month or so the wait time on one was longer than what was promised the second vehicle was given to me quicker than what it was promised so I would guess it would even Dale which is fine the only problem that I had was I notice it on both vehicles when they were returned the text must’ve had dirty gloves on because both vehicles had fingerprints of the where the gloves are shutting the hood also touching the rear fenders the front fenders and you’re shutting the hood I will be my only problem that I had that they left their finger marks being dirty on my white truck and or silver Malibu More

Been buying and having .y vehicles serviced at MCAC for the past 20 years. In recent years I have gone from Chevrolet to Cadillac, Dario is my service advisor of choice. He is simple and easy to deal with the past 20 years. In recent years I have gone from Chevrolet to Cadillac, Dario is my service advisor of choice. He is simple and easy to deal with, I give him either my concerns or requests hand him over my keys and I wait on his call with his recommendations which are always in my best interest. More

I brought my vehicle to the dealership and told the service writer that the vehicle alerted that the trailer brake needed to be serviced. Seems unfair that I still had to pay a diagnostic fee for somet service writer that the vehicle alerted that the trailer brake needed to be serviced. Seems unfair that I still had to pay a diagnostic fee for something that the vehicle already diagnosed. And yes, the service writer informed me that the trailer brake needed to be replaced. More

Car did not have a major issue. I wanted to know why I found some oil spots in my garage floor. Service was to clean the area and level the transmission oil. Apparently when I had the transmission flush, found some oil spots in my garage floor. Service was to clean the area and level the transmission oil. Apparently when I had the transmission flush, there was an overflow of oil. I left my car at 7am and Jessica was to call me. She never did until I called at 430pm to check the status of the vehicle. Never met Jessica once. So I shouldn't rate her. The dealership in general it self, I never had any issues. Now for Covid times, staff, needs to be an example and wear their masks at all time since there is signs everywhere. And be a little more professional. Its work not a playground. More