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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,200 Reviews

6,200 Reviews of Mark Christopher Auto Center - Service Center

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February 22, 2020

Scheduled oil change and recommended other services for mileage on vehicle. Service was completed and I was offered a car wash and accepted but the car wash was not done More

by cmlioness79
Recommend Dealer
No
Employees Worked With
Katherine
Feb 28, 2020 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

A bit disappointing to bring in my new GMC vehicle (400 miles) but the dealership got me in and out. No complaints there. Avo, the service agent did a good job and communicated the situation and job status More

by Ren4dog
Recommend Dealer
Yes
Employees Worked With
Avo
Feb 25, 2020 -

Mark Christopher Auto Center responded

Thank you for the excellent review! It is great to know that Avo was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

Thank you for such great service! I always tell people what a great experience dealing with your service department. Look forward to working with you in the future. More

by SPEEDRACER_59
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Feb 25, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

Mark Christopher service center makes getting my GMC services hassle-free. Check-in is quick and the staff is polite. My vehicle is always ready within a timely manner. Thank you Mark Christopher for ma More

by Fizquierdo
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Rodney Reid, Matt Torres
Feb 25, 2020 -

Mark Christopher Auto Center responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing us for your vehicle needs. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

I was unable to get satisfaction. Catalytic converter failed in less than 3 years. I believe it was a defect part from. GMC no help More

by hlaverneh
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RAY service associate
Mar 03, 2020 -

Mark Christopher Auto Center responded

Your feedback has been forwarded on to our team and we are currently looking into this matter. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2020

Professional customer service. The vehicle was done as mentioned. The waiting room was roomy and spacious. It was a good experience. I had been putting off the getting the recall serviced. More

by kmbjlong
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Feb 25, 2020 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We look forward to working with you again in the future. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2020

So I get a response from a Christian Obed to call the dealership back. When I call to talk to Christian, I am told there is no Christian Obed there. Nice communication skills on par with the sublevel of More

by frank_fong
Recommend Dealer
No
Employees Worked With
Erik Silva
Feb 28, 2020 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

February 21, 2020

Felt very get in get out. Didn't let me know if I needed anything else done. Felt like I went telling you what to do and you just agreeing and not being the experts More

by Linnane90
Recommend Dealer
No
Employees Worked With
Robert
Feb 28, 2020 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Excellent customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2020

Robert from service was rude and treated us unprofessionally. He was impatience and short and seems to have a temper when we tried asking questions about the repair. More

by MONAG78
Recommend Dealer
No
Employees Worked With
Rodney Reid
Feb 28, 2020 -

Mark Christopher Auto Center responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2020

I always have a great experience at mark Christopher Auto Center. I always go straight to Ray, he is always in a positive note and always willing to help . He goes out his way to help Thank you Ray Pet More

by MARIATRUCKER.310
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Feb 25, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Mark! I'm very happy to hear that Ray was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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