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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,225 Reviews
Call Service Center (909) 906-6156

6,227 Reviews of Mark Christopher Auto Center - Service Center

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February 11, 2024

Had a good experience…they came out right away asking what was my visit for they work pretty fast.. More

by SUY2809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 10, 2024

Waited 5 hours to have routine service. Technician seemed confused. Wi Fi did not work. Staff did not seem to care. Service at your dealership has been consistently poor. More

by mkrflute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
JT Trimble
1.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gomez, Anthony Garrido
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Feb 12, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may learn how to improve the customer experience. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2024

Probably the best service experience I’ve ever had at a dealership. Every person I encountered was helpful. More

by TEDDIEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Blanco, Anthony
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Feb 08, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Mark Christopher Auto Center. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 07, 2024

ok thank you they work with us I'm happy with there service. thank for everything More

by APOLAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
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Feb 08, 2024 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let me know how happy you are with your experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2024

Nobu is great and very attentive as well as timely with his schedule and time frame More

by lakers2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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Feb 07, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your kind feedback about Nobu. Each employee is a valued member of the Mark Christopher Auto Center team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 05, 2024

Cesar my service representative did a really good job doing everything in his hands to help me... General Motors was the one that toke to long to have the water pump and was me the one who got the water More

by Daniel Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas
Report | Print
Feb 07, 2024 -

Mark Christopher Auto Center responded

Thank you for leaving us this review, Daniel! I am very happy to hear that Cesar could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 05, 2024

Appreciate the quick service . Excellent staff will be coming back in the future . Thank you Julie More

by israel3830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Report | Print
Feb 07, 2024 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 05, 2024

Great customer service and selection of vehicles. Thank you to Edy and Cesar for all your help! More

by estrobaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caesar
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Feb 07, 2024 -

Mark Christopher Auto Center responded

Thank you for the feedback! Our top priority is exceptional customer care and I am proud that this was offered to you during your recent visit. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 05, 2024

Always a positive, friendly, and quick place to do your car repairs/service 10/10 More

by samperio_jay24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Mark Christopher Auto Center responded

Sam, thank you for your kind words. We feel our service department is what makes Mark Christopher Auto Center special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 04, 2024

Wait was extremely long. My service advisor was a terrible communicator with the status of my vehicle even after I asked him 3 hrs in. Total wait time with an appointment w More

by SHOOZE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember his name
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Feb 06, 2024 -

Mark Christopher Auto Center responded

I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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