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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,200 Reviews
Call Service Center (909) 906-6156

6,200 Reviews of Mark Christopher Auto Center - Service Center

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January 22, 2024

Excellent customer service! We have been purchasing vehicles from Mark Christopher for the past 20 plus years. They always treat my family with respect & kindness! More

by cindys1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caesar
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Jan 24, 2024 -

Mark Christopher Auto Center responded

Cindy, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and truly value your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 21, 2024

Dealership does not give appointment customers priority over non appointment customers need to change this policy More

by 211pc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Mark Christopher Auto Center responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so I can discuss this with you further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2024

I have had to bring my car back TWICE IN 30days for the same thing!!!! Unacceptable and definitely not what i expected when I purchased a new vehicle from CADILLAC More

by ariel.arizpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 22, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide our dealership with feedback about your experience, Ariel. I assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me directly at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2024

We had a great experience at Mark Christopher I really enjoyed the people that helped me buy my car! More

by linda.soriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Mark Christopher Auto Center responded

Hello Linda, and thank you for the kind words! I couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 21, 2024

The service department is courteous and responsive to my concerns of my truck. The service Is quick and easy to receive the help and need. More

by erne9RO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Fuentes
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Jan 23, 2024 -

Mark Christopher Auto Center responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2024

Always great customer service, they follow through with their expected time frame of service, and they even washed my car for me! More

by califgurl1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2024

5 stars! !!! Excellent customer service and the service department is amazing. Not only is the staff friendly but also provide a quick turn around on services More

by SHARLENEMOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Mark Christopher Auto Center responded

I really appreciate the kind recommendation, Sharlene. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 19, 2024

Quick to repair and very helpful when busy towards end of the year. Highly recommend More

by Jeffpappas12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Mark Christopher Auto Center responded

We cannot thank you enough for this glowing review of our service center, Jeff! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Feel free to reach out if there is anything we can do to improve our services and make your visit five-star worthy. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 19, 2024

Very nice personal good team work Cesar Luis and Erick we purchased 2 trucks and they help us More

by petraD0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis,Erick,Cesar
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Jan 22, 2024 -

Mark Christopher Auto Center responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let me know if I can do anything further to help. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 18, 2024

Way too expensive for work done. My Service consultant, Avo Injian, was very professional and kept me informed on progress over the five days of work. Who is Jeff Rizzi? Never met hi More

by BOBRELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian-5 stars
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Jan 19, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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