Mark Kia

Derrick Moorehead was exceptional. He wasn’t even the original sales consultant. He took it upon himself though to show me everything about the Jeep I bought. Took me back to the service department to ma original sales consultant. He took it upon himself though to show me everything about the Jeep I bought. Took me back to the service department to make sure that I knew how my extended warranty would work. Class act. Really appreciate him “going the extra mile” for a customer. More

Less non-negotiable dealer add-ons than other dealerships. Other dealers want you to pay $3000 in add-one with no opt out. dealerships. Other dealers want you to pay $3000 in add-one with no opt out. More

I bought my very first car in 2020 from Mark Kia i had wonderful experience and now I went to change the tire of my car and deciede to ask how i can trade my car(ask just to get some info) but Mr Jonathan wonderful experience and now I went to change the tire of my car and deciede to ask how i can trade my car(ask just to get some info) but Mr Jonathan from sale department not only gave me all the information but help me right there and then he worked really hard to help not only find my favorite car but work to fit in my budget too and he explain and answere my questions very patiently.While I was waiting for car Kia Rio (first one) to change the tire Mr Jonathan help me get my second new car Kia Soul. As I came to change the tire and start trade in which took few hours my family start calling to know every thing ok but finally I trade in and went home with my new car Kia Soul 2022. So by telling this story I want to tell that staff at Mark kia are so so helpful you need help, any info they are there to help you,walk you through any process. Not only me but my whole fmily love mark Kia. More

Really fair and not pushy. Could NOT believe how much I got for my trade in, way more than other dealers offered! Follow up has been great! got for my trade in, way more than other dealers offered! Follow up has been great! More

Was looking for a vehicle that was large enough and reliable for family road trips. Purchased a used SUV from this dealer. Everything seemed good at first about the deal and the wife really wanted th reliable for family road trips. Purchased a used SUV from this dealer. Everything seemed good at first about the deal and the wife really wanted the vehicle they had. I was not allowed to have the "no hassle price" listed on the website and was threatened that if I didn't buy the vehicle for $1000 more than the price said that he had another buyer for it already. They will try to get you to pay for reconditioning and repairs for the vehicle even though it should have been taken care of already. Everything about this deal said not to do it, but since the vehicle was exactly what we were looking for we went through with it. The finance department was watching a football game during the signing, completely unprofessional. Upon receipt of our vehicle, they let us know that a lot attendant accidentally backed the car into something which ruined the bumper. They did replace it, but again, it was another sign to back out of the deal. Also, they would not let me take the car to an independent mechanic for a used car inspection (another sign that I should have backed out of the deal). Since the car was to be reconditioned for sale, I would have assumed they would have replaced the pressing issues it needed. The front brake rotors were warped, , the alignment was pulling hard to the left, and the vehicle needed all 4 tires. They never did replace the rotors because they claimed that was normal. They replaced 2 tires, but said the other 2 didn't need replacing even though they were right at the point of needing replacement. After driving the car home, there was horrible vibration. Found that the wheels/tires were not balanced properly (tons of weights on the wheels), I had Discount Tire correct this at my cost since Mark Kia could not get this right. I had also initially made a comment that the car was poorly cleaned up before being turned over to me. They asked if they wanted me to have them clean it again, and I declined. They went ahead and cleaned it anyways and threw away my personal belongings, I couldn't believe it. They have a third-party company clean their vehicles and could not get my stuff back since it was thrown away. Brought the car back again because they did not take care of the warped rotors, so they replaced the front brake pads instead of looking at the problem. They did however attempt to correct the alignment of the suspension, and it was set properly. The tires are most likely the culprit for the vehicle pulling to one side (again should have been replaced at time of sale). We left the vehicle with them for a third time for brake issues, they replaced the rear brake pads which again is not related to the front rotors being warped. The rear pads were installed incorrectly. I had also asked for a list of items they performed before it was sold to me, but I have yet to receive it, not even sure if the oil was changed when they sold it to me. They also couldn't tell me which air filter was changed (cabin or air?). After dropping the vehicle off with them so many times and the dealer avoiding the issue, I couldn't afford to take any more time off of work for them to not address the issue. I would not recommend anyone purchasing a vehicle from this company, let alone letting them service your vehicle when they couldn't correct an issue as important as brakes or as simple as properly balancing tires. 5 months into my vehicle ownership and less than 6,000 miles my engine has failed. They had someone call me to "feel out my attitude" and I haven't heard back from them since. You can see some of the other reviews here about the incompetent and incapable service department. Also the fact that they advertise a low price for their used vehicles and then try to get you to pay for the repairs so the car is road-worthy is a joke. I failed to see the signs and can only hope everyone who sees this takes this review seriously and save your time and money and buy from a reputable dealer who isn't Mark Kia/Mazda and Mark Mitsubishi(Bell Rd. Mitsubishi). This is how they conduct business - doesn't matter which location as it's all the same owner. Do not support these crooks. More

Overall the experience was very well. One of my better experiences overall at a dealership. We did run into a slight problem due to poor expectations being set and a lack of communication of how the proce experiences overall at a dealership. We did run into a slight problem due to poor expectations being set and a lack of communication of how the process would go. Out side of that no complaints here. More

The most pleasant car buying experience I have ever had! Demarko was very nice and helpful through the whole process! Friendly and straightforward about everything! Demarko was very nice and helpful through the whole process! Friendly and straightforward about everything! More

Quick, easy and painless. They were not pushy or try to force the sale. Would recommend. force the sale. Would recommend. More

DeMarko and Jacob were very knowledgeable and helpful they went above and to help us to get the best deal for our new vehicle! they went above and to help us to get the best deal for our new vehicle! More

DeMarko was able to get me into a vehicle that I’ve been searching for. It’s been a Journey especially with subpar credit but I haven’t felt undermined once, or pushed at all. I don’t like dealers normally searching for. It’s been a Journey especially with subpar credit but I haven’t felt undermined once, or pushed at all. I don’t like dealers normally but I don’t think I’ll be going to any other dealers anymore. 100% wouldn’t want to deal with anyone else. DeMarko and Jacob absolutely rocked this deal. More