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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,021 Reviews
Call Service Center (815) 459-4000

1,021 Reviews of Martin Chevrolet - Service Center

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August 03, 2023

Prompt service and very knowledgeable. Always an excellent customer care. Always a great service experience More

by joanlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Martin Chevrolet responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

August 01, 2023

Very prompt and good service. Nice update of items that need to be addressed and fixed! More

by sjmalak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Martin Chevrolet responded

We appreciate your feedback on your recent service visit to Martin Chevrolet. If you require any more assistance, don't hesitate to call us or come in! - Martin Chevrolet

July 28, 2023

This was a recall spot. All was done as promised by competent and courteous people. More

by dtrodewald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Martin Chevrolet responded

Thank you for the great review and rating. If anything else comes us, please give us a call or stop by! - Martin Chevrolet

July 28, 2023

Clean facility, courteous professional staff. Prices quoted for preventive service recommendations are high vs non-dealer repair shops eg brakes, trans fluid, spark plug replacent. More

by aps7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Martin Chevrolet responded

We appreciate your review and input. Here at Martin Chevrolet, we exclusively use original equipment manufacturer (OEM) parts, and all our technicians are GM certified. This guarantees that seasoned professionals are in charge of your service. While we strive to maintain competitive prices, we never compromise on quality. If you need any more assistance, please feel free to contact us. - Martin Chevrolet

July 27, 2023

Blake handled my service fast and efficient. Walked me through problems with my vehicle fast and professionally. You should be proud of him. Thanks More

by Stoutrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Martin Chevrolet responded

We appreciate your feedback. We take pride in Blake's work! He excels in assisting our guests and maintains a high level of professionalism. - Martin Chevrolet

Jul 31, 2023 -

Stoutrm responded

Always nice not to worry about repairs on your vehicle. Someone you can trust to handle the repairs is a peace of mind to me and other customers. Thank you.

July 26, 2023

Everyone is friendly, place is very clean. Would like to be informed hourly when vehicle is being worked on. I waited over two and a half hours before texting Ralph how my vehicle was going, More

by luckyschance007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Martin Chevrolet responded

We appreciate your feedback and apologize for the delay in responding to you during your vehicle's wait time. We strive to maintain excellent communication, but sometimes we may fall short. We are grateful for your patronage and hope you will consider choosing us again in the future. - Martin Chevrolet

July 25, 2023

Blake was extremely informative and straightforward with issues. He made the experience very enjoyable and I would recommend him to anyone that asks for someone trustworthy. More

by ANZALONE.BRIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Savodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chiodo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols, Anne Brownlow
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Jul 31, 2023 -

Martin Chevrolet responded

Briana, Thank you for the kind review about Blake! We will be sure to let him know you appreciate his service and we look forward to seeing you again next time! - Martin Chevrolet

July 24, 2023

Overall, decent place to buy and service a vehicle. Clean facility, friendly staff and service. More

by b.atlee13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Jul 31, 2023 -

Martin Chevrolet responded

We appreciate your feedback on Martin Chevrolet. We eagerly anticipate assisting you during your next visit to us. - Martin Chevrolet

July 23, 2023

They have done so much to help and gone out of the way to make sure everything is done right. I really appreciate them More

by johndetlaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Martin Chevrolet responded

John, We appreciate your positive feedback and high rating. Please don't hesitate to reach out if there's anything more we can assist you with! - Martin Chevrolet

July 21, 2023

Amazing humans who care about doing it right and communicating clearly and honestly. They’ve earned our future business More

by bbialas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Arliskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Report | Print
Jul 31, 2023 -

Martin Chevrolet responded

We appreciate your fantastic feedback. Learning that we've secured your future patronage is truly gratifying and we eagerly anticipate assisting you again  in the future. - Martin Chevrolet

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