Back

Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,021 Reviews

1,021 Reviews of Martin Chevrolet - Service Center

Sort by
February 22, 2023

Fast service comfortable waiting area with water and coffee while you wait. Great service. Definitely will come back! More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember his name sorry
Feb 28, 2023 -

Martin Chevrolet responded

Shane, We truly appreciate your feedback! We strive to provide the best possible experience for our clients, and we are so grateful that you had a pleasant one. Thank you for taking the time to let us know! - Martin Chevrolet

February 18, 2023

The team was nice, Blake was great…Only issue is they were unable to pin point the problem since it’s intermittent. More

by kay.whiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Martin Chevrolet responded

Kay, Thank you so much for sharing your experience with us. We apologize for not being able to replicate the issue so that we could take steps to resolve it. Should you encounter the same issue again, please do not hesitate to give us a call. We will do our best to get it up and running smoothly for you. - Martin Chevrolet

February 17, 2023

Good job fixing my equinox. I was happy with the service I received. All the guys were respectful great service More

by ptwardzik
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Feb 28, 2023 -

Martin Chevrolet responded

We are grateful for your feedback! We strive to deliver the best service possible to each and every one of our guests, and we are delighted to hear that you had a pleasant experience with us here at Martin Chevrolet! - Martin Chevrolet

February 12, 2023

The best! !! Always great friendly and timely service respectful of my needs. I like the monitors to watch the cars being serviced and appreciate the complimen More

by csp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Feb 15, 2023 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team and we hope to see you again next time! - Martin Chevrolet

February 10, 2023

Great service department, explained all issues Fast and dependable service. The service writer went out of his way to answer all my questions More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Martin Chevrolet responded

Dean, It is great to hear about your positive experience with our service team! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Thanks again! - Martin Chevrolet

Feb 15, 2023 -

dean responded

I own four Chevrolet vehicles I would have no problem taking three of them to Martin for service The fourth is a 1957 Chevy Belair hardtop I do the service on that one

February 09, 2023

I like how there's TV screens for you to see your vehicle being work on. More

by VW555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Storm
Feb 15, 2023 -

Martin Chevrolet responded

Thank you for your review! We appreciate you choosing Martin Chevrolet. If there is anything further we can help you with, please let us know! - Martin Chevrolet

February 07, 2023

Did not get the price quoted and final price correct. I asked how much it was to install a battery and they said $178 the final bill was $222. They said the extra cost is for labor. More

by JOHN14DANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 07, 2023 -

Martin Chevrolet responded

We sincerely apologize for any inconvenience caused due to the confusion around the cost of the battery installation for your vehicle. We would be glad to honor the original quoted price, including tax and shop supply fees. Please do not hesitate to give our Service Manager, Duane Hill, a call back to arrange for the refund. We value your patronage and hope to continue our relationship for years to come. - Martin Chevrolet

February 07, 2023

Check-in was fast and easy! There was a service representative assigned to my account that day. He went over everything being done and gave an approximate time period it would t More

by Maria Clancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 15, 2023 -

Martin Chevrolet responded

Maria, We want all our clients to have a comfortable and stress-free experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

February 07, 2023

Wow, crazy happy with the service and staff, especially since my car is a bit unique being a Chevy volt More

by fulladinero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

February 06, 2023

Great customer service. Ralph and staff treated me with great care. They had even offered a ride home if I didn't want to wait for the car. More

by Nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Martin Chevrolet responded

Nan, Our staff is committed to providing each of our clients with the best automotive experience! We sincerely thank you for the positive review, and look forward to seeing you again next time! - Martin Chevrolet

...
51
...