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Master Buick GMC

Augusta, GA

4.6
1,109 Reviews
Master Buick GMC serves the Augusta, North Augusta, Grovetown, Evans, Thomson, Waynesboro, Aiken areas in factory recommended maintenances, oil changes, tire sales, transmissions, GM parts and accessories and the sale of New Buicks and GMC and the largest selection of Pre-Owned Vehicles. We specialize in helping our customers find the vehicle they need whether it be a Ford F150, Chevrolet Silverado 1500, Lexus, Toyota, Nissan, or any brand with a 3 month warranty to help guarantee your purchase and give you peace of mind!
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3710 Washington Rd

Augusta, GA

30907

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Showing 1,109 reviews

August 13, 2018

Oil change and inspection were done in a timely manner. Very friendly service! David Truitt did a very nice job keeping me updated on my vehicle's status. Highly recommended! More

by rileemi1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2018 -

Master Buick GMC responded

Thank you for taking the time to let us know your service visit went so well! We strive to make exceed your expectations each time you come see us! Thank you for your business! Kathy Hensley, Owner

August 13, 2018

Very knowledgeable and professional staff Bernard Hughes is an extremely knowledgeable Sales Manager. He answered all my questions and explained in details all the new features on the SUV that More

by Al GRINSPUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Oertle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Marshall
Aug 13, 2018 -

Master Buick GMC responded

We are grateful you took the time to let us know about your buying experience with Bernard! Thank you so much for your loyalty to us! We truly appreciate your business! We are so glad you are happy with your purchase! Kathy Hensley, Owner

August 13, 2018

Service Department I took my son's GMC truck in to Master for a couple of small issues and met with my service advisor, Brad Gillespie. I did not have a scheduled appoi More

by popsicle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Fanning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Master Buick GMC responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Master Buick GMC and we look forward to your continued business! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 12, 2018

Always get great service. William Fanning is an excellent service manager who gets you the service you need and when you want it. Charles is a great service advisor who always More

by m&mrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Fanning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Master Buick GMC responded

Thanks for your awesome review! I'm very happy to hear that William and Charles were of such great help to you. They take pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 11, 2018

Great customer service! We Came in for an oil change, great service as always. Gmc is the only place I go to service my 2017 Denali. Thanks guys! More

by Melcoles508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Fanning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2018 -

Master Buick GMC responded

Thank you so much for taking the time to give us this great review! We are grateful for your business! Kathy Hensley, Owner

August 11, 2018

Great Service! Mr. Charles is the epitome of an excellent Service Manager. He and the staff are very professional and always ensure my vehicle is serviced in a time More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Fanning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Master Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that Charles was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 10, 2018

My time at Master Buick GMC Mr Lokey was very helpful in working with me trying to get me in a good car with in my budget and did just that. More

by Cab driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lokey
Nov 27, 2018 -

Master Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 09, 2018

Disappointed Denali Owner Brought my Truck in for an oil change. Paid a premium for the oil change, but felt like I would be happier than taking it to a Jiffy Lube type of plac More

by ROSSMESCHKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Gillespie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2018 -

Master Buick GMC responded

Your experience is not how we ever want our customers to feel when they visit our service department and I want to apologize for our team not showing you how valued you are. We want you to feel welcome and know your business is very much appreciated. I would love the chance to talk this over with you if you would give me the time. My number is. (706)922-5213. Kathy Hensley, Owner

August 08, 2018

Best car buying experience by far!! After going to several dealerships over the course of 3 days..looking for our 16 year old a car!! Master Buick GMC was by far the highlight of our sea More

by Amyk23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Lokey
Aug 09, 2018 -

Master Buick GMC responded

What a great review! We are so thankful you took the time to let us know about your experience! Congratulations to your daughter and please let us know if we can be of any service to you all! We are here for you! (And your daughter!) Kathy Hensley, Owner

August 08, 2018

Great customer service I received great turn around time in getting my vehicle fixed. Brad called to inform me what was wrong with my vehicle and that it was fixed. He also More

by Jch2095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Master Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that Brad was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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