Everything about my experience was so positive that I left the delaership excited, happy and full of information. I took a test drive in a Forester almost a year ago and knew that that was the car I wanted and that Laura Hart-Siano was the salesperson I wanted to work with. It look almost a year for me to get to the point where I was ready to buy, but yesterday was the day. Laura and I had stayed in touch through the year, by email, so I made an appointment with her and she made the buying process perfect. She made sure I felt comfortable behind the wheel, giving me numerous opportunities to drive. I used the Costco buying program, and the price was determined by Costco. We took care of the paperwork, she took me on a tour of the service area, and then I signed the loan paperwork with Ralph. He explained everything very well and was also very kind. Finally, Debbie took me to my car and gave me a lengthy tutorial about all of the features. She offered to be of assistance at any time, if I couldn't figure something out. Everyone I dealt with, especially Laura was so pleasant and helpful. Laura even called my insurance agent to get the insurance coverage. I would never go to another dealership after this wonderful experience.