Simply put. What you get is highly dependent on who you work with. My initial experience with this dealer was an individual named Harry. Now Harry compiled a list of vehicles for me, and told me some numbers over the phone when I first reached out to Matt Slap Subaru. After hearing the amazing numbers, I asked if he could e-mail what he had compiled over to me so I could look them over. He of course, agreed to do so. Over the course of the next two days, I called Harry 3 times asking again for the e-mail with the numbers and each time, he told me that he'd e-mail them right over. He never did. When I finally went into the dealer, I learned why he didn't. Simply put, he was lying to me. The numbers that he mentioned over the phone, the dealer could not do. So it became pretty obvious as to why he didn't want me to have a written record of the lies he told me over the phone. When I was there, I briefly met Harry who mentioned that he was just giving me possible ranges and misremembered. That is so difficult to believe since, when he gave me the initial numbers, he was supposedly reading them from a screen/document which he was supposed to e-mail me. Either he can't read or he was xxxxxxxxxxxx.
Luckily, I was able to work with a different salesman who was great. Unfortunately, his name slips my mind at the moment. So simply put, what you get is highly dependent on the salesperson you get. And when they give you information over the phone, but then never send you the written record of that information despite requesting numerous times, means that the salesperson is xxxxxxxxxxxx you.