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Matthews Ford

Norwich, NY

Overview
Employees
Reviews
Vehicles
4.9
190 Reviews
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. We want to make your visit as comfortable and as safe as possible- whether you're shopping to lease a buy a new vehicle or buy a used vehicle, servicing your current or trading in your old. We offer a clean, comfortable waiting area with charging stations, work stations and free WiFi so you can stay connected to work and home while you're away. We look forward to serving you soon!
Contact Dealership

175 E Main St.

Norwich, NY

13815

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Showing 190 reviews

July 29, 2025

Mattew Ford as a very good body shop, I took my Rav4 there to have it repaired after my accident. Very good service. Thank you very much More

by SHORTBETH479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Matthews Ford responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 28, 2025

Fast and easy sale. No hassle and no haggle. Gave me Adair trade price for my truck and made the car buying experience one of the best I've ever had. More

by Kyle G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Beebe
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Jul 28, 2025 -

Matthews Ford responded

Hi Kyle -We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 28, 2025

Overall, excellent service! Made buying a car quick and easy! The salesman helped me find a car that fit my needs and helped stay in budget. I would definitely recommend doing b More

by tynon8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Matthews Ford responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 26, 2025

We would like to commend Rich for his above and beyond assistance while we were trying to purchase our first car. He was able to provide a seemless experience. 10/10 would recommend and would buy again fr More

by Mary Kris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 25, 2025

Rich was very professional, accommodating and courteous. He was able to provide above and beyond service. Stay awesome! We will definitely go back when we need a new car again! More

by Mary Kris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Matthews Ford responded

Hi- Thank you for choosing Matthews Ford for your automotive needs. We are thrilled to hear about your positive experience with Rich. Congratulations on your new vehicle! We appreciate your kind words.

July 14, 2025

He was very professional and explained everything well. It was a great experience, and I would definitely recommend him to other people. More

by Allenglisson1715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Matthews Ford responded

Hi Allen- We're delighted to hear about your experience. Thanks for sharing! Feedback like yours reminds us why we do what we do. Please let us know what we can do for you in the future.

July 10, 2025

Nice staff. Service tech needs to be more thorough on completing job. Vehicle should not have any visible signs of work that was done. More

by keeperoffive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not listed
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Jul 14, 2025 -

Matthews Ford responded

Hi- We regret to hear that you had this experience with us. We want the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

July 07, 2025

I I had a wonderful experience at your dealership. It made me feel welcome. I would definitely purchase my next vehicle from Matthews in the future.. I will definitely recommend you to my friends and More

by williamhmurdock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Matthews Ford responded

Hi William- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 26, 2025

great place to buy a ford every one was so very helpful have a nice day More

by CKBEVERIDGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Matthews Ford responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

June 23, 2025

I was very pleased with the customer service. A big thank you to all who helped get my car fixed and back on the road! More

by kelly@chumskyandcollins.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Jon
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Jun 24, 2025 -

Matthews Ford responded

Hi Kelly- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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