Mazda of Elk Grove

Minor fixes and recommendations Dealt with Billy Shields because I prefer to work with the same service tech from time to time. Billy is outstanding. Always doing three things at Dealt with Billy Shields because I prefer to work with the same service tech from time to time. Billy is outstanding. Always doing three things at once but never fails to pay attention to my service needs. Makes excellent recommendations about parts and services. This last trip I was there to fix a pesky headlight, which he did complimentary because I had had them replaced at the dealership recently, but he also handled an oil change and air filter replacement for me right on the spot. We also talked about the car getting older and if I had ever put fuel additive into my tank to help with the engine build up. I had not, and brought up a few recommendations and prices right there on his computer for me to see. Billy is an excellent tech who gives supreme service and is the main reason I keep coming back to EG Mazda. Thanks! More

RX8 Recall Service Brought my 2004 RX8 in for 2 recall items...front passenger airbag inflator and fuel pump sealing ring...Appt was for 840am and job was completed by 1 Brought my 2004 RX8 in for 2 recall items...front passenger airbag inflator and fuel pump sealing ring...Appt was for 840am and job was completed by 1040am...Jeremy Fergurson was the service rep who handled my service...Outstanding experience once again at Mazda of Elk Grove. I also had a very pleasant experience with Matt Heidrich, who let me have a demo ride in the new MX5 RF... More

Great service I was greeted by Billy Shields from the Elk Grove Mazda - Service Department. It was my second maintenance service on my new car. I needed a Oil chang I was greeted by Billy Shields from the Elk Grove Mazda - Service Department. It was my second maintenance service on my new car. I needed a Oil change and rotate my tires. Billy immediately recognized me. Since I had a pre-paid maintenance contract he contacted the pre-paid company for approval which was very quick. Within less than an hour, my car was done. The service dept make you feel very comfortable and treat you with respect. Thank you service team. More

Leased my second Mazda from this dealer After getting a 2016 Mazda 6 lease back in November of 2015, I returned for another one yesterday. This time I picked up a 2017 Mazda 3 for a second v After getting a 2016 Mazda 6 lease back in November of 2015, I returned for another one yesterday. This time I picked up a 2017 Mazda 3 for a second vehicle. Both of my leases I've dealt with Garrett. Really enjoy the non hassle environment and the customer service, Mazda of Elk Grove provides. If i were to have any gripe, they can have the car detailed a little better when you drive off. More

thank you for bringing us to the new world of cars Our first salesperson was Stefanie who showed us the safety features of the Mazda3 and also the features of this car. She also did a test drive with Our first salesperson was Stefanie who showed us the safety features of the Mazda3 and also the features of this car. She also did a test drive with us and made us want more details on price, etc. She introduced us to Garrett who explained further details of the computer aspects. Since it has been almost 20 years since we bought a car it made us feel comfortable with the new technologies. He explained in detail the information we wanted and was always willing to take our calls after we left before we made the decision to purchase. This helped us make the decision to buy the car. More

2nd Maintenance on my 2016 CX3 Well, had my second maintenance appointment on my 2016 CX3. First I love the car, second the service staff is so friendly and accommodating. I walke Well, had my second maintenance appointment on my 2016 CX3. First I love the car, second the service staff is so friendly and accommodating. I walked in and Billy greets me with a smile and a hello. He took my information and let me know that it would be about 90 minutes and that I was more than welcome to sit in the waiting area. The waiting area is very tidy and comfortable. I had also asked Billy how I could change my last name on my account with Mazda and get personally took me over to the Finance person and asked him what was the best route for me. It was very nice of him to break away from his area to take me over there. As I drove away from my service a light and alert sound went off in my car. I turned around and drove back to the service area and Billy saw me drive up and immediately was coming outside. He explained to me what the alert was about and I was comfortable with everything and drove away happy. I have been very happy with the service department at Mazda of Elk Grove. It makes it so much nicer to sit there and wait for the car because you know that you are treated well and you aren't considered just another car coming in for an oil change. Thank you Billy for the great service and every one in the service department you are all so pleasant to work with. :) More

Hats off awesome service Elk Grove Mazda is the best place to buying cars and getting your car service. First class customer service and also hats off for service techs are re Elk Grove Mazda is the best place to buying cars and getting your car service. First class customer service and also hats off for service techs are really nice and they get your car in and out really fast and let you know what you need and future on. Thats why I like to go to Elk Grove Mazda to get my car serviced and also a free car wash for life. More

service All of the service consultants are very knowledgeable and helpful and work hard to get you in and out as quickly and efficiently as possible. I usual All of the service consultants are very knowledgeable and helpful and work hard to get you in and out as quickly and efficiently as possible. I usually deal with Billy Shields and he is top notch! More

Bring a cashier's check or don't buy here! I have a Mazda 6 already and was going to buy a Mazda CX-5 at Elk Grove Mazda. I heard this is the best dealer in Northern Calif. Well if you do not I have a Mazda 6 already and was going to buy a Mazda CX-5 at Elk Grove Mazda. I heard this is the best dealer in Northern Calif. Well if you do not bring in a cashier's check and how you are supposed to know the final amount prior I don't know, you can not buy a car here. We spent way too many hours trying to buy the car we wanted. Seems a personal check is no good here. I will never return to this dealership as I have one within 10 minutes of us and this was a one hour drive to reach. They have a great rep but beware! More

Elk Grove Mazda=Service above & beyond! I purchased my Mazda CX9, in 2012, from a friend's dealership in San Jose. My husband & I had recently moved to Elk Grove, so wanted to have my car se I purchased my Mazda CX9, in 2012, from a friend's dealership in San Jose. My husband & I had recently moved to Elk Grove, so wanted to have my car serviced close by. From the first time I went to Elk Grove Mazda, I was happy with the service received. My current service representative, Billy Shields, has been my favorite! He has been genuinely helpful, friendly, and has gone above and beyond his duty to meet my needs. My car has run smoothly this whole time. My husband & I travel often, & at the last minute, I've realized that I should make sure the car is reliable for a long drive...when I've called Billy, he has made room for me in his already busy schedule! I am so grateful to have Billy handling the services for my car, and trust him & those involved at Elk Grove Mazda, to meet all of my car's needs. Thank you to everyone involved! More