Mazda of Elk Grove

Sales Rep Jaik After much research at comparing prices, gas mileage, warranties etc. I found Mazda of Elk Grove to be outstanding in all of the above out of the 5 de After much research at comparing prices, gas mileage, warranties etc. I found Mazda of Elk Grove to be outstanding in all of the above out of the 5 dealerships I visited and of course it's 5 star rating did not hurt either. Jaik was so informative and helpful with everything without pressuring. Mazda was my first stop and my last of the day in buying my new 2015 Mazda 3. Thank you. More

"Great Experience" Started looking through TrueCar to find a new Mazda3 and Mazda of Elk Grove delivered. After completing the TrueCar information, Matt Heidrich called Started looking through TrueCar to find a new Mazda3 and Mazda of Elk Grove delivered. After completing the TrueCar information, Matt Heidrich called me and gave me tons of information on the car I was specifically looking at and even was able to a little lower than the TrueCar price. He was very informative and treated me well. When I arrived at the dealership Matt was with another customer and Nick Ishihara helped me with the car and got everything started and both of them asked all of my questions. Was in and out of the dealership quickly with a new car! Both Matt and Nick were very informative and helpful which led to an amazing experience! More

Great experience The day I leased my brand new 2015 Mazda 6 I set about the task comparing cars. Drudgery to be sure. I had recently had a bad experience at another de The day I leased my brand new 2015 Mazda 6 I set about the task comparing cars. Drudgery to be sure. I had recently had a bad experience at another dealership that left a bad taste in my mouth. I had about a week between experiences where I was essentially carless (driving a rental). I had done a ton of research online and had narrowed the field. I made my first stop at Mazda with the intent of test driving a 3 or a 5 (then moving on to other makers to test out my other options). That's where I met Matt. Kind and thorough Matt heard my story and set about finding me a model that would work best to suit my needs. We discussed the various ins and outs, pluses and minuses, to each model for my particular situation. Long story short, I fell in love with the 6 and all it offered. I also came to discover I could afford a lot more car on a lease for a lot less money down. Matt was there to explain things all the way through and was very attentive. I never went to another dealership. I had found my car, my dealership and my sales Manager. Many thanks to Matt for making what, up until then, had been a downright crappy experience full of dread and turning in to such a pleasant one. More

Fantistic Experience From the moment I walked into the dealership, through the sales process, and now into the follow up, Nicholas has taken perfect care of me. He worked From the moment I walked into the dealership, through the sales process, and now into the follow up, Nicholas has taken perfect care of me. He worked with me to understand just what I was looking for (in my case, two options), and was even able to present two cars that exactly matched by options. He knew all the details about the cars, and took the time to review each of my questions before the sale, and then spent time with me post the sale to make sure I fully understood all the items in my care. In addition, not just Nick but everyone I met and worked with at the dealership gave me the feeling that the entire process was all about my needs. They worked together to make the entire car buying process enjoyable. I will immediately head back and to this dealership and ask for Nicholas when I need my next car! If your are looking - call him! You can't find a better salesperson or dealership. More

great experience at Mazda of Elk Grove At Mazda of Elk Grove, we worked with Rachel Smolich and Steven Wray, who were both friendly, knowledgeable, and professional. They made the selectio At Mazda of Elk Grove, we worked with Rachel Smolich and Steven Wray, who were both friendly, knowledgeable, and professional. They made the selection and buying process easy and enjoyable. Best of all they made sure I got the exact car I was looking for and I absolutely love it! More

Simply Amazing Had the pleasure of working with Kim Gruwell, Grant, and Rachel who collectively were a very honest, personable, and efficient team. Kim is very conve Had the pleasure of working with Kim Gruwell, Grant, and Rachel who collectively were a very honest, personable, and efficient team. Kim is very conversational and genuine, you get the sense that she really cares about people - an experience that's hard to find in a car dealership or anywhere for that matter. Kim spent extra time making sure the car was delivered correctly including applying some extra wax coatings herself to make the vehicle really shine. Like I said, simply amazing. I highly recommend Mazda of Elk Grove. More

excellent customer service We had the pleasure of working with Kimberly couple weeks ago while buying a car for iur daughter. Kimberly was genuinely friendly, honest & respectfu We had the pleasure of working with Kimberly couple weeks ago while buying a car for iur daughter. Kimberly was genuinely friendly, honest & respectful of our budget. We ended up buying the car that day but needed a follow-up service. Kimberly, made sure that all was properly scheduled and that I had a contact person to finish off the service. More

But...this is honest and fair! This was my first experience at an auto dealership where I did not feel pressured, asked to buy things I didn't want, or in general like a pinata. I k This was my first experience at an auto dealership where I did not feel pressured, asked to buy things I didn't want, or in general like a pinata. I know pinata might sound weird, but lets face it, in general when you deal with a dealership it tends to feel like the salesmen and the management are going to beat on you until you start leaking money. Jaik actually listened to what I wanted and what I was willing to do/pay and NEVER asked me to go beyond that. Instead, he did his job and worked within my restrictions to get me as much car as he could! I was not asked to negotiate with more than one person. I was not asked for credit information before I decided to buy the car. There was no shell game being played; nothing here even smelled funny. I didn't leave feeling exhausted. On the contrary, I left feeling good about the whole experience. I would like to thank Jaik and Rachel and all there for making this a very non-car-buying experience. (The masochistic side of me feels cheated...) More

100% positive car buying experience! From my first no-pressure email in response to an internet inquiry to my final inspection after purchase, I was treated with respect and kindness. Mat From my first no-pressure email in response to an internet inquiry to my final inspection after purchase, I was treated with respect and kindness. Matt Heidrich, with the help of Jaik Willmon changed my whole opinion of car salesmen. There were no high pressure tactics, no car salesman smarm, and I felt good about the whole transaction at the end of the day. I love my Mazda 3. I did the research, it was absolutely the best car for my needs, and I was given a great deal from the outset. I was very fairly treated with my trade-in so I didn't have to take the extra step of Car Max or private sale. Even the finance portion of the sale-usually a nightmare, was low-key and comfortable thanks to Steve Wray. Thank you gentlemen, you rock! More

great team Knowledable, friendly, and great team effort. Not the typical dealership where everyone is out for their own best interest. Everyone works well toget Knowledable, friendly, and great team effort. Not the typical dealership where everyone is out for their own best interest. Everyone works well together to create a comfortable buying experience. Was approached by management and ownership with respect and not pushed into buying. I would recommend Garrett to anyone buying a new car. Thank you, I love the 6. More