Mazda of Elk Grove

A friendly personalized service visit On Oct 1, 2016 I brought in my new 2016 Mazda CX3 in for it's first maintenance visit. I was greeted by Kyle when I first arrived (my appointment was On Oct 1, 2016 I brought in my new 2016 Mazda CX3 in for it's first maintenance visit. I was greeted by Kyle when I first arrived (my appointment was at 8am). He was holding the door open for me right when I drove up and asked if I was Jessica even before I walked in the door. He obviously had looked at the scheduled prior to the start of the day. This was a nice surprise, most service centers, in my experience do not greet you so friendly. He kindly asked how my Saturday morning was going and got my information pulled up in the computer for the service guys to start on my car. He was very polite, friendly and made me feel like I was the only one there, I was the only one there at that time because it was 8am on a Saturday, ha ha. He directed me to the lounge area and said "coffee would be ready soon and that there are snacks and drinks on the counter." He also stated my car would take about 90 minutes to complete and I was happy to wait. The waiting room was clean and comfortable. He checked in on me a few times to see how I was doing to make sure I didn't need anything. He was very attentive and my car was done early. He explained all of the work that was done to the car and went over the check list with me. I didn't have too many questions because it was a regular maintenance and he had gone through everything so well. I have had poor experiences with previous service centers with a different dealer (non Mazda) dealer and I cringed each time my car was up for it's maintenance but with the experience I have had with Kyle at Mazda of Elk Grove, I will not feel that way anymore. If fact, my entire car buying and service center experience at Mazda of Elk Grove has been so amazing. I can't wait till my next oil/tire rotation. Thank you Kyle for making this a great visit. More

Excellent service I brought my Mazda in due to a recall, and received excellent service. Billy, the service rep I dealt with, was very accommodating and professional. N I brought my Mazda in due to a recall, and received excellent service. Billy, the service rep I dealt with, was very accommodating and professional. Not only was my car fixed in a timely manner, but several other issues that I had been unaware of were also addressed, all under warranty. More

An amazing experience Very helpful and friendly. Answered any questions we had. Made us feel relaxed with whole process. Happy I came to this dealership. Going to tell my f Very helpful and friendly. Answered any questions we had. Made us feel relaxed with whole process. Happy I came to this dealership. Going to tell my friends about this place ! More

Made the deal work! I had some issues with the lease I was trading in (from a different Mazda dealership). They worked with me a lot and were very helpful getting me the I had some issues with the lease I was trading in (from a different Mazda dealership). They worked with me a lot and were very helpful getting me the information I needed. They were able to get a deal that I was happy with in the end. More

Used car experience DEALT WITH GARRETT OXNAES ON RECOMENDATION FROM MY SON. GARRETT COULD NOT HAVE BEEN MORE ACCOMDATING AND PROFESSIONAL IN SECURING A 2016 MAZDA 6. I A DEALT WITH GARRETT OXNAES ON RECOMENDATION FROM MY SON. GARRETT COULD NOT HAVE BEEN MORE ACCOMDATING AND PROFESSIONAL IN SECURING A 2016 MAZDA 6. I AS MOST COMPLETELY SATISFIED WITH THIS DEALERSHIP AND STAFF. More

Purchase of 2014 Mazda 3 Garrett found a used vehicle that met our needs and within a price range we could afford, He was friendly and helpful in identifying all the safety f Garrett found a used vehicle that met our needs and within a price range we could afford, He was friendly and helpful in identifying all the safety features that we were looking for in a used vehicle. I don't think buying a vehicle has ever been so quick and easy. I would definitely recommend giving Garrett and Mazda of Elk Grove a look if you are considering the purchase of a new or used vehicle. More

Awesome Salesman. Ezpz proccess First time leasing a car, Nick made the process simple and straightforward. Provided me with a lot of helpful information and was more than willing to First time leasing a car, Nick made the process simple and straightforward. Provided me with a lot of helpful information and was more than willing to answer any of my questions/concerns. More

Easy and straight forward We had done our homework online and when we came to the dealership we pretty much knew what we wanted. We dealt with Jason Ly who was very helpful bu We had done our homework online and when we came to the dealership we pretty much knew what we wanted. We dealt with Jason Ly who was very helpful but not pushy in any way. He asked us all the typical questions and showed us exactly what we wanted and didn't try to push anything that we were not interested in. We test drove a Mazda 6 on our first visit and talked some options and then let him know that we wanted to go home and think about things. He was very understanding and let us know to contact him if we had any follow up. One of the cars we were looking at had an internet special going on the following weekend so we went down and asked for Jason. We took a couple more test drives and he let us talk things over with no pressure. When we were ready to sit down the paperwork and finance took about 1 hour (the place was not busy though, we were lucky). By time the paperwork was done the car was ready and we were on our way. Overall a very nice experience and we felt like we received a good deal on the car. More

AWESOME SALESMAN AND GREAT CAR DEALERSHIP “I've been thinking of buying a new car for the past year. My CRV is already 14 years old and has started to give me problems. I did research on the H “I've been thinking of buying a new car for the past year. My CRV is already 14 years old and has started to give me problems. I did research on the Honda CRV, Toyota RAV4, Nissan Rogue and Subaru. My first options were Toyota and Honda since I've owned them in the past and found them dependable. But I also wanted to try something different. Something I would really like (style, trim, body,size and color...and the financing options). So, after many attempts to visit the dealerships, 2 of my friends had bought Mazda CX-5s. One is Sport and the other one is Grand Touring. They told me all the features and how they love it so I'm starting to get curious and I started to do my research on the CX5. While checking online, the chat popped out and asked me to enter my info so they could call me back. During the day, I got a notification from my phone. Matt Heidrich from Elk Grove Mazda sent me a text just to see where I was in the car buying process and if there was anything he could do to assist. He asked what my budget was and what kind of car I'm eyeing to get. He gave me more info on the model,buyer reviews, payment options, etc. Matt was so easy to talk with. So after few days of email and exchanging text messages with Matt, I finally decided to visit the dealership. As I entered the dealership, I felt at home not only because I brought my family with me but folks at the dealership were very friendly. Matt took us for a test drive and I really liked the CX-5. So I asked Matt whats the next step. I started the credit app. We checked my credit score. I was kinda nervous because I haven't checked my credit report in such a long time. I get approved, got a reasonable APR. Matt helped me all throughout the buying process. Matt and Kyle were very kind and easy to work with. Didn't expect to take the car home the same day. Considering it was kinda late. Matt helped me sync my phone to the car, walked me through all the features of the car and answered all of my questions. Mazda of Elk Grove had the most positive reviews on Yelp of any other dealership I looked at. Actually , it wasn't a difficult car buying experience. I feel good about the whole experience. And I really do love the car. More

Best New Car Experience! Mazdas weren't on my radar until my daughter and son-in-law bought one a few weeks ago. They really loved working with Garrett and we all love their n Mazdas weren't on my radar until my daughter and son-in-law bought one a few weeks ago. They really loved working with Garrett and we all love their new CX-9, so i contacted Garrett to see what might fit my needs. The CX 5 was my choice. I love the cross-over/sports car feel to it. So i decided to lease one. It was by far the easiest new car leasing experience ever! Garrett was extremely knowledgeable and pleasant to work with and took the time to explain all the advantages my CX 5 had to offer. Grant was so positive and helpful, and gave me a sweet deal! Kyle was unlike any other finance guy I've dealt with; laid back, friendly and efficient. Mazda of Elk Grove has an awesome staff and I will definitely recommend them to friends and family. More