Mazda of Elk Grove

We rated our new car buying experience at Elk Grove Mazda the highest possible rating because we appreciated that we got a tremendous deal and were treated with kindness and excellent manners by our salesman the highest possible rating because we appreciated that we got a tremendous deal and were treated with kindness and excellent manners by our salesman, Garrett Oxnaes, and our finance professional, Grant Saige. Garrett was so helpful! While he was thorough and persuasive, he never once crossed the line by being pushy or impolite in any way, and we have very high standards! We did not come to the dealership to buy, but came with the intention of looking only. However, Garrett's thorough approach, his hard work on our behalf (he truly did everything possible to get the best possible deal for us), and his courteous, smart, and friendly yet professional demeanor impressed us so much. Of course, we love our car--the Mazda 3! Garrett truly knows his products, which helped us to decide to make the purchase as well. Similarly, Grant Saige did a great job in finance for us. He was quick, yet thorough, and he knew all the right things to say to make us feel at ease and comfortable. We truly appreciated the new car buying experience at Elk Grove Mazda. More

I bought a 2013 Mazda 3 hatchback last week with the help of Ratish Singh. I couldn't find the color and interior trim that I wanted in the bay area so I went to Mazda USA and located it in Elk Grove. I ha of Ratish Singh. I couldn't find the color and interior trim that I wanted in the bay area so I went to Mazda USA and located it in Elk Grove. I had two other dealers tell me that the combination I wanted wasn't available any place on the west coast. This wasn't the case. Ratish confirmed for me they had the car and using email and phone we agreed on a price. Some dealers won't even do that -- they want you to come in person before they will negotiate. I think that puts the buyer at a disadvantage and means more time spent in the showroom. This is already a very time intensive process. Ratish gets high ratings from me for customer service, his helpful explanation of the car's features - including setting up the electronics - and his post sale follow up. He's friendly and appears to love his job. He speaks highly of his manager, Joseph Vo, and together they came up with an attractive price for me. Dave Hildago went through the paperwork as quickly as one can and offered but didn't pressure me on the maintenance and extended warranties. I'd suggest researching those before you come in to buy. I hadn't done this. Compared to the local dealers I visited in Redwood City and San Jose, Elk Grove offers better prices, better customer service, has an attractive showroom and a large inventory. I would give them 5 stars across the board if they could only figure out how to get a customer in and out in an hour. Even with the negotiation being done before I walked in the door, it took a few hours for me to check out the car, sign the papers, and get out the door. I can't comment on the service dept -- they offer free car washes and oil changes which I thought would be a great extra if I lived closer. More

Matt & his team were amazing. The process was seamless for me and I can thank Matt for that. He made me feel comfortable, was not pushy and explained everything with such precision. I would not r seamless for me and I can thank Matt for that. He made me feel comfortable, was not pushy and explained everything with such precision. I would not recommend any other dealership or sales member. I left with a car that I loved at the price that I wanted. Such a great experience. Thanks again !! More

If you're in the market for a Mazda, you have to go and see Pasao Yang of this dealership. His service is way beyond what my family and I expected from someone in his trade. His persistence in trying and see Pasao Yang of this dealership. His service is way beyond what my family and I expected from someone in his trade. His persistence in trying to get us a good deal is something I would like to commend. And going out of his way to drive and pick up a member of my family to see the car my kids and I chose is something you won't see everyday, let alone a lifetime. If you're in the area and looking for a car...see Pasao Yang. He'll definitely treat you right! More

I gave the following rating because I felt that the staff at Mazda of Elk Grove was very friendly. I really like that I can get free car washes for as long as I own the car I bought. at Mazda of Elk Grove was very friendly. I really like that I can get free car washes for as long as I own the car I bought. More

We came to the dealership to look at a used car we found on the Nissan Website. Before arriving to the Nissan/Mazda dealership, we stopped at the Honda dealership to checkout what they had. We were greate on the Nissan Website. Before arriving to the Nissan/Mazda dealership, we stopped at the Honda dealership to checkout what they had. We were greated at the Honda dealership by a "typical used car salesman" with the Hawaiian shirt and gold necklace...immediately got the run around and we left. It was refreshing to pull up to the Mazda/Nissan dealership next and be greeted by Jaik. He was professional, non pressure, and helpful through the entire buying process. He showed us the car we were interested in as well as other cars in our price range. No run around. We also worked with Dave Lewis who was amazing and helped us get a great price and consider all of our buying options. Both of these guys were top notch. Because of them we will come back to your dealership and refer you to friends. Thanks Dave and Jaik.....we love our car. More

We bought a brand new 2014 Mazda CX-5 from Matt Heidrich on the the 4th of July. It was a super busy day at the dealership but we always felt like we were taken care of and the costumer service was speedy a on the the 4th of July. It was a super busy day at the dealership but we always felt like we were taken care of and the costumer service was speedy and excellent. Matt was so easy to talk to and VERY knowledgeable about the car. We never felt pressured or rushed to buy the car. We got the exact car we wanted at the price we were looking for. More

I had a great experience at Mazda of Elk Grove. Garrett was an exceptionally helpful, down to earth salesman who helped me through every step of the car buying process, from initial email of interest throu was an exceptionally helpful, down to earth salesman who helped me through every step of the car buying process, from initial email of interest through to driving my new car off the lot. He was fantastic. He treated me like a real person, not like a commodity or a quick sale. We joked and laughed and he absolutely went above and beyond what I had previously come to expect of car salesmen. He answered every question I had and even got me a great bid for car insurance - something he was not required to do. I didn't think I would be able to afford payments for a brand new car, but I was wrong. Garrett found me the perfect car, it is exactly what I wanted, and we were able to fit payments easily into my budget, with enough left over that I was also able to get the platinum warranty and still meet my budget! I love love love my new car and I'm so happy to say it's mine! I would absolutely recommend Mazda of Elk Grove to any one looking to purchase a vehicle. More

Amazing experience from beginning to end. I test drove with Garrett Oxnaes for over a month. He was very patient and did not pressure me at all as I needed to test drive and analyze several models. Afte with Garrett Oxnaes for over a month. He was very patient and did not pressure me at all as I needed to test drive and analyze several models. After some fair negotiations, he worked out the deal that we had discussed and showed great integrity. He is kind, informative, and has a calm demeanor that is easy to work with. During the purchase, Grant in financing was very pleasant to work with and made it a quick, smooth and positive experience. Matt was very helpful and knowledgeable as he showed me all the workings of my new 2014 Mazda 6. He even showed me research articles regarding the safety. After five days I discovered a few scratches in the paint from vandalism. Garrett and Pedro in service went above and beyond in buffing out the scratches as a courtesy. Pedro did exceptional work and finished the entire car in brand-new condition again. This dealership is amazing and I love my 2014 Mazda 6. I also love the free lifetime car washes and powertrain warranty that was extended to 100,000 miles. I would not hesitate to buy another Mazda from this dealership. More

Sales experience was very positive. The salesperson kept in touch with me throughout the sales process. He located my car of choice sooner than promised. The entire experience made me feel good about buyin in touch with me throughout the sales process. He located my car of choice sooner than promised. The entire experience made me feel good about buying my car at this dealership. Everyone was courteous and professional. More