Charles Edwards

GREAT! !! sales staff. Emmanuel was great to work with. Would recommend McLarty Daniel to anyone. !! sales staff. Emmanuel was great to work with. Would recommend McLarty Daniel to anyone. More

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I bought my car from McLarty Daniels in 2015. We have used their service department since before we bought our car there. We drive almost two hours to have them work on our car. One tech told me We have used their service department since before we bought our car there. We drive almost two hours to have them work on our car. One tech told me that I had a pristine service record. I brought my car in Friday because it has been leaking on the passenger side when it rains. A simple Google search says this is likely clogged drains from the sun roof. I also had a small piece of weatherstripping pop up. Both potential issues were mentioned when we scheduled the appointment. We scheduled an appointment to have it looked at and possibly fixed. When I arrived, I was told that they likely couldn’t get to it despite the appointment. I was told my issue was “a Monday problem” by Nick. I sat there for hours while they did nothing on my car and then my husband was told by Charles that they would understand if we went elsewhere to have it fixed because they had scheduling issues that I was made to feel like they were my problem. If I were under warranty they would give me a rental. Never mind that I was willing to pay to have the issue fixed today. They do not care if you are a loyal customer. They do not care if they have a faulty design. You can make an appointment but good luck getting help. The paper left in the car also said I needed an alignment, which is strange because I had that done on the car two weeks ago. The service manager called this morning. The Owner Loyalty Service Manager made a lot of promises yesterday that apparently were lies. They had zero intentions of making it right because I left a negative review. In the span of the conversation today, I was continually talked down to and told how it was unreasonable that I should expect my car to be looked at on the day of an appointment and told how difficult of an issue this would be to be fixed only at the end of the call to have him realize that we had mentioned a specific issue when we made the appointment and I referenced it yesterday when checking in. It would be a simple fix but they don’t do that there. Had we returned we would have had our car there for days on end costing us no telling how much for an issue they couldn’t fix but couldn’t tell me that yesterday because I dared to make an appointment on a Friday. Don’t worry the service manager Paul won’t be held hostage by Google reviews and he doesn’t care if you bought your car there and have brought it back for service for 8 years. You can just go elsewhere which is exactly what we will be doing. We won’t spend another dime at McClarty Daniels after being loyal customers for years and had planned to buy our next car there but management doesn’t want our business and are completely uninterested in my experience or making it right. More

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FILED A COMPLAINT WITH BBB AND ARKANSAS ATTORNEY GENERALS OFFICE!!! Great Management Team !!!! Never use McLarty Daniel Nissan service department! !!! I purchased a 2017 Chevy Cruze from McLarty Daniel Nis OFFICE!!! Great Management Team !!!! Never use McLarty Daniel Nissan service department! !!! I purchased a 2017 Chevy Cruze from McLarty Daniel Nissan about a month ago, I haven’t even made a payment on it. Was quoted over the phone $194 by Adam. Then when I arrived they charged me $242 for a gas cap replacement. $39.95 for gas cap, $150 diagnostic, and $48 in taxes!!! I guess ADAM can’t read a computer screen correctly! Not covered under any warranty they said! Talked to Service manager Charles the next day, “You paid for services he said and you’re out of luck!!! We won’t give you your money back!! I WILL NEVER RETURN TO YOUR DEALERSHIP AGAIN!!! GREAT CUSTOMER SERVICE!!! I will never go back!!! More

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