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Med Center Mazda

Pelham, AL

4.8
3,157 Reviews
At Med Center Mazda, we look forward to assisting you in the car-buying process. We understand that you have many options when it comes to dealerships. That’s why we take care of our customers by providing numerous specials and offering a top-notch service center. At our dealership, we put customers first. We are conveniently located at 80 Drivers Way, Pelham, AL, 35124. For residents of Hoover, Bessemer, and Calera, we’re only a short drive away. Visit us today for a memorable experience at our dealership. We look forward to putting you behind the wheel of your dream vehicle!
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80 Drivers Mart Way

Pelham, AL

35124

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Showing 3,157 reviews

January 09, 2025

Very professional, friendly, easy to work with. They provide a very nice and comfortable waiting area while your vehicle is being serviced. More

by LBallard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
January 09, 2025

This dealership is helpful by letting you what’s going on when your car in being worked on They are very professional More

by cyndac97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
January 09, 2025

Great customer service and kept us informed on what was going on with our vehicle. Video was great explaining everything More

by Rr4usm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
January 04, 2025

Payed around 3000. 00 to have my car worked on and the check engine light came back on about 30 minutes after leaving service department. Called the service department a More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barry Burns
January 04, 2025

Whoever worked on our car put too much oil in and we had to return due to heavy black smoking. Such an inconvenience and could have been very dangerous for our teenager. Your workers need to pay attention More

by mpretnar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
Jan 07, 2025 -

Med Center Mazda responded

Hi there, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and concern this situation caused. Your safety and trust are extremely important to us, and we regret that our service fell short of the high standards we strive to uphold. We understand how alarming the issue must have been. Please know that we are reviewing this incident with our service team to ensure greater attention to detail moving forward and to prevent similar occurrences in the future. We appreciate your understanding and are glad we could provide a complimentary oil change as a gesture of goodwill. If there’s anything more we can do to address this experience or assist you further, please don’t hesitate to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com directly. Thank you for giving us the opportunity to make this right, and we hope to restore your confidence in our team.

January 03, 2025

Sales rep and financing were both patient and helpful. Great experience and a great power train warranty that was the reason we bought new from Mazda. More

by reneecourtland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
January 03, 2025

Everyone was very helpful and super nice. It was the easiest car buying experience I’ve ever had. More

by dimorris62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

I think 2. 5 hours for an oil change and tire rotation is too long, especially when I have an appointment. More

by Heather.sommer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any names
Jan 07, 2025 -

Med Center Mazda responded

Heather, Thank you for sharing your feedback. We sincerely apologize for the extended wait time you experienced during your recent visit. We understand that your time is valuable, and we're always striving to provide efficient and timely service for all our customers. It’s clear we fell short of that goal during your visit, and your experience has been shared with our team to help us identify ways to improve our scheduling and service processes If there’s anything we can do to address your concerns further or if you'd like to discuss this matter directly, please don’t hesitate to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. We appreciate your business and the opportunity to improve, and we hope to provide you with a more seamless experience in the future.

January 02, 2025

About as easy and seamless process as possible. Oil change was completed in about an hour. More

by RJacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
January 02, 2025

I had a great experience with Med Center Mazda. I was shown exactly what I came in to see and was in and out within an hour and a half when I decided to purchase! More

by so16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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