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Med Center Mazda

Pelham, AL

4.8
2,715 Reviews
At Med Center Mazda, we look forward to assisting you in the car-buying process. We understand that you have many options when it comes to dealerships. That’s why we take care of our customers by providing numerous specials and offering a top-notch service center. At our dealership, we put customers first. We are conveniently located at 80 Drivers Way, Pelham, AL, 35124. For residents of Hoover, Bessemer, and Calera, we’re only a short drive away. Visit us today for a memorable experience at our dealership. We look forward to putting you behind the wheel of your dream vehicle!
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80 Drivers Mart Way

Pelham, AL

35124

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Showing 2,715 reviews

November 26, 2023

This was not our typical experience with this Service Center. We lost the expected communication that we favor. In addition to an oil change, we asked that the vehicle be checked to account for the loss More

by kwhwoodstix2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor assigned
Nov 28, 2023 -

Med Center Mazda responded

Thank you for sharing your feedback regarding your recent experience at our service center. We apologize for any breakdown in communication and the inconvenience caused during your oil change. We understand your concerns regarding the loss of 2 quarts of oil since your last service, and we apologize for the misunderstanding. It is not our intention to dismiss any issue and we would like to look into this matter further to ensure a better experience for you during your next oil change. To discuss your concerns in more detail, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com. Chris will personally address your concerns and work towards a resolution. We appreciate your business and look forward to the opportunity to improve your experience.

November 25, 2023

I have bought 4 Mazdas from this dealership in the past 12 years I would not buy from anyone else. They are honest and dependable. I've never been mislead or lied to. Top notch service and workmanship. Tha More

by JSJ2851
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 25, 2023 -

JSJ2851 responded

JSJ2851 VERIFIED CUSTOMER I have bought 4 Mazdas from this dealership in the past 12 years I would not buy from anyone else. They are honest and dependable. I've never been mislead or lied to. Top notch service and workmanship. Thanks to the owner of this impeccable business.

Nov 25, 2023 -

JSJ2851 responded

JSJ2851 responded publicly on 11/25/23 8:49 AM JSJ2851 VERIFIED CUSTOMER I have bought 4 Mazdas from this dealership in the past 12 years I would not buy from anyone else. They are honest and dependable. I've never been mislead or lied to. Top notch service and workmanship. Thanks to the owner of this impeccable business.

November 25, 2023

He was great, quick, accommodating and easy to work with. I love my Mazda cx90. More

by harisha75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2023

The entire team at Med Mazda was fabulous! One of the best and easiest car buying experiences that I have ever had. Will was patient and spent a lot of time with us going over the features of More

by kingtba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Lastrapes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Every time I go for standard service they try to upsell with something I don’t need. It’s very annoying. One time they tried to sell me tire balance but I had just got new tires and balance 3 months earli More

by rserra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not speak to any of these people that I know of
Nov 28, 2023 -

Med Center Mazda responded

Thank you for sharing your feedback about your recent service visits. We apologize for any frustration or inconvenience caused during the sales process. We strive to provide honest and reliable service to our customers, and we would like to look into this matter further and address your specific concerns. At your earliest leisure, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com to discuss your experiences in more detail and work towards a resolution. We look forward to the opportunity to turn things around.

November 24, 2023

I couldn't be more pleased with the service I received. It was such a simple solution, they didn't even charge me. Customer service you rarely see these days. More

by cherylpb1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Season, cindy.
November 24, 2023

Second vehicle I have bought here. Great experience both times. Bill mansell fantastic Really good experience More

by rodneytoole83
Recommend Dealer
Yes
Employees Worked With
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Case
November 23, 2023

I was approached and taken care of very quickly upon arrival to the dealership. I was quickly helped and talked through several options before test driving the car that I vibed with the most. The test d More

by mattmardis01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Beaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2023

I had an awesome experience buying my vehicle. Joey Chance went above and beyond to make sure that the process was simple. More

by KennyS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2023

Excellent Clean waiting area. Friendly staff. Record wait time. Looking forward to my next visit More

by weaver.dana47
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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