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Med Center Mazda - Service Center

Pelham, AL

4.6
1,929 Reviews

1,929 Reviews of Med Center Mazda - Service Center

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June 10, 2025

The service department kept me updated and worked through a difficult to diagnose issue with my 2010 Miata. DJ was very patient and helpful. More

by aukoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ
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June 08, 2025

Everything g went well while there. After, I noticed that the glovebox is damaged, so I need to come back to have that repaired More

by lynmpool
Recommend Dealer
Yes
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Jun 20, 2025 -

Med Center Mazda responded

Hi there, Thank you for the feedback—we’re glad to hear everything went well during your visit! However, we’re sorry to hear about the damage to your glovebox and definitely want to make that right. Please don’t hesitate to reach out to our GM. Chris Martin, at cmartin@medcentermazda.com so we can get you scheduled for a repair as soon as possible. We appreciate your business and the opportunity to resolve this quickly. Looking forward to getting this taken care of for you!

June 08, 2025

They kept me informed and, on the second try, seem to have resolved my problem. More

by Mazda Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2025

The dealership is very nice. The service department attitude is one of the worst I’ve ever seen, watch the video of the service repair. They said I had a nail in my tire put it b More

by Dgolf
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Med Center Mazda responded

Hi there, Thank you for your feedback. We're glad to hear you had a positive impression of the dealership overall, but we're truly sorry your experience with our service department didn’t meet expectations. That’s not the standard we strive for, and we understand how frustrating it must have been—especially if the tire issue was not properly addressed. We want to ensure your concerns are fully resolved and that future visits reflect the quality of service you deserve. At a time that works best, please email our GM, Chris Martin, at cmartin@medcentermazda.com, so we can review what happened and make this right. Thank you again for bringing this to our attention.

June 07, 2025

The pricing and service time was good. But the wrong tires were installed. Not the ones I'd ordered. I didn't realize till yesterday or I would've said something. More

by thbranham13
Recommend Dealer
Yes
Employees Worked With
The pricing and service time was good. But the wrong tires were installed. Not the ones I'd ordered. I didn't realize till yesterday or I would've said something.
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June 06, 2025

Thanks to Cindy for making sure that my next oil change will also be free. More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
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June 06, 2025

Always takes care of me, awesome! Great prices, genuine mazda parts, great service with a smile More

by sunta1997
Recommend Dealer
Yes
Employees Worked With
DJ
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June 04, 2025

Got me in quicker than expected. Loved the video process. Great service. Med Center never disappoints. More

by bwilson27
Recommend Dealer
Yes
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June 02, 2025

I have used This dealership several times and they are Very responsive and communicative. Super nice! More

by tdtruckworx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025

Very nice staff. I enjoyed the video overview of my car. Did not take long More

by dylannicolekyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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