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Med Center Mazda - Service Center
Pelham, AL
1,952 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,952 Reviews of Med Center Mazda - Service Center
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Verified Customer
June 25, 2025
I recently brought my daughter’s car in for service and received a note stating it needed new tires. I called twice and left a voicemail for my service advisor to discuss the options—especially given the c received a note stating it needed new tires. I called twice and left a voicemail for my service advisor to discuss the options—especially given the car has only 26,000 miles—but never received a return call. Instead, I received a text message stating the price was non-negotiable as it was set by Mazda, with no further follow-up. At that point, I chose to purchase tires from a provider who took the time to speak with me and valued my business. Lack of communication cost your store a sale. I hope this feedback helps improve the experience for your future ustomers More
by sddubrinsky
June 24, 2025
The conversation I had with the woman who made my appointment was delightful. We talked through my needs and it was determined that I would drop off the car and leave it while I was on vacation. I appointment was delightful. We talked through my needs and it was determined that I would drop off the car and leave it while I was on vacation. I entered the service door that scheduled Saturday and was met with a stressed out service rep, who questioned my arrival. In short, I felt scolded. They say first impressions are everything so because of how I was (un)welcomed in the service door, I won’t be back. Car repair is a service business, customers get to choose where they spend their money, so unless I have a recall, I will not be returning. And as much as I’ve enjoyed driving my Mazda, this experience has made me ready to look for another make if/when the time comes. More
by Holly Simmons
Employees Worked With
June 24, 2025
Mercer is the best dealership experience we have ever had. Joey is the best salesperson. He is very knowledgeable about Mazda vehicles and is just an amazing human being. Our extended family has purchase had. Joey is the best salesperson. He is very knowledgeable about Mazda vehicles and is just an amazing human being. Our extended family has purchased nearly 10 cars from Joey. The management staff is also fantastic. Any challenges we have faced, which have been very few, were addressed immediately with the highest level of service. MedCenter always exceeds our expectations More
by buck2372006
June 24, 2025
Professional service. They were incredibly efficient and effective in servicing my car. The video overview is very informative. And they provided a comfortable space where They were incredibly efficient and effective in servicing my car. The video overview is very informative. And they provided a comfortable space where I could wait and get work done. More
by MissyB
June 24, 2025
Staff were unhelpful, unmotivated, and apathetic. Mechanics were the only employees happy to be there. Mechanics were the only employees happy to be there. More
by peterlpitman
June 24, 2025
Great help! They got my car in and out with no issues! Very kind and great attitude They got my car in and out with no issues! Very kind and great attitude More
by jdthomaspgal14
June 19, 2025
I enjoyed purchasing my car here. My salesman was all he could be. Although I still haven’t gotten my mats. My salesman was all he could be. Although I still haven’t gotten my mats. More
by anitablack1965
June 19, 2025
Here for oil and filter change. Tires rotated. Had video of work done. No complaints Tires rotated. Had video of work done. No complaints More
by Bev
June 19, 2025
Scheduling the appointment was easy and quick. The work to be done was explained and the price was not very high. The work to be done was explained and the price was not very high. More
by ADCDESK
