Mercedes-Benz of Annapolis

2020 GLS Purchase with Casey Duffy Casey and the team at Mercedes-Benz Annapolis was tremendous to work with during the purchase process. Due to the Corona virus, we did most of the sea Casey and the team at Mercedes-Benz Annapolis was tremendous to work with during the purchase process. Due to the Corona virus, we did most of the search and financing options remotely. Casey located the exact car we wanted and had it to us faster than expected. Allen is the finance department was also great to work with at closing. The entire process was great, this was a second purchase here and we will certainly make another in the future. More

New Customer Although this is not my first Mercedes. It was the first time dealing with Merceds Benz of Annapolis. My overall experience in dealing with this deal Although this is not my first Mercedes. It was the first time dealing with Merceds Benz of Annapolis. My overall experience in dealing with this dealership and Casey Duffy was great. Casey is extremely knowledgeable of the product and very willing to spend time with you to answer all your questions. I had to drive (2) hours to get to this dealership but the trip was well worth it. More

My hat is off to Ron Scherr, from the moment I walked thru the door he presented me with superior outstanding service. This was my second time dealing with Ron Scherr he sold me my wife 2018 GLC 300 with thru the door he presented me with superior outstanding service. This was my second time dealing with Ron Scherr he sold me my wife 2018 GLC 300 with the same superior service any salesman could have provided. Ron walked me through every process from walking out to look at several vehicles to see what type of vehicle that I was interested in and through all the paperwork process. Once I decided he then went to work doing what he does best provide outstanding superior service to the customer (Steven Grant). Ron made sure all I’s and T’s was cover before I left the Mercedes Dealership, I felt that I was given the royal treatment especially by Ron Scherr. Sales is one thing but when you can connect with the customer/person on their level you are trying to get to by your product it takes an exceptional person. Ron Scherr is that exceptional person for Annapolis Mercedes Benz. Thank You Ron. More

Excelent service We live 1.5 hrs away from the service center, We didn't realize that waiting was not an option due to COVID protocols. Alex was able to secure a loane We live 1.5 hrs away from the service center, We didn't realize that waiting was not an option due to COVID protocols. Alex was able to secure a loaner car for us. He really went out of his way. We hade no option to go anywhere to wait. Alex was understanding and took care of us. I will be requesting him as our service advisor any time we go in for service. Alex, Thank You for your understanding and helping us out in our situation. I We look forward to having you as our service advisor in the future. Ken D. More

Roadside assistance Jun 6, 2020, Terrence Johnson come to my house to assist me with a flat tire. This young man was very polite and well mannered. I always take the ti Jun 6, 2020, Terrence Johnson come to my house to assist me with a flat tire. This young man was very polite and well mannered. I always take the time to get to know someone that provides me with any service. This young man told me he had a total of 8-9 years working for Mercedes. He's been working with Annapolis Mercedes for the last 3 years and there was nothing else that he loved more. He enjoy his co-worker and his team. I love people that has nothing but positive things about their employer. He was very professional and kind. Thanks you for your service Terrence. More

Car Maintenance I think I have the best service representative there is, Alex Clothier is the best. No question go unanswered. In purchasing my second car from the An I think I have the best service representative there is, Alex Clothier is the best. No question go unanswered. In purchasing my second car from the Annapolis dealership I requested Alex. I’m treated like the Queen I am. Service is top notch. More

Wayne was absolutely amazing and fantastic! This is my second purchase with him and I will never buy another car without him. Asher was also wonderful to work with! second purchase with him and I will never buy another car without him. Asher was also wonderful to work with! More

Steve is a highly competent professional with great interpersonal skills, great follow through and great product knowledge. He's courteous, patient and easy to work with. As always, my experience with interpersonal skills, great follow through and great product knowledge. He's courteous, patient and easy to work with. As always, my experience with your organization was universally positive. Thanks again. More

Great professional dealership Wayne Discus is a highly professional person who goes out of his way to make car purchasing easy and without any pressure. Larry Cash was also helpful Wayne Discus is a highly professional person who goes out of his way to make car purchasing easy and without any pressure. Larry Cash was also helpful in the purchase. It's a dealership we have dealt with before and will always go back to Wayne. More