Mercedes-Benz of Annapolis

Great Service Rep Always liked our Service Rep Raphael, but he is no longer there. Although we received an immediate response when we tried to make an appointment onli Always liked our Service Rep Raphael, but he is no longer there. Although we received an immediate response when we tried to make an appointment online, we haven't scheduled service yet, but hope to in the near future. More

Great service Highly recommend this service center; friendly staff; clean and efficient.Steve was very helpful in providing updates regarding service needed for car Highly recommend this service center; friendly staff; clean and efficient.Steve was very helpful in providing updates regarding service needed for car. Willing to do research to see if any additional cost would be required. I really appreciate his willingness to go over and beyond. More

FRIENDLY SERVICE Thank you Mercedes-Benz of Annapolis for your friendly staff. Chuck is not even my service advisor and he makes a point to say 'hello' whenever I com Thank you Mercedes-Benz of Annapolis for your friendly staff. Chuck is not even my service advisor and he makes a point to say 'hello' whenever I come into the service department. It means a lot to know that even though they are busy they are never too busy to say hello. It reminds me of the slogan: "We don't train people to be friendly, we hire friendly people." More

Excellent service. Top notch. Very helpful and knowledgeable. Highly recommend Steve and Mercedes-Benz Annapolis. I have bought several cars from them and will buy more. The best. knowledgeable. Highly recommend Steve and Mercedes-Benz Annapolis. I have bought several cars from them and will buy more. The best. More

Poor Customer Service Poor customer service after my lease was paid off. Chris held onto the release of the title because he wanted me to show proof that I paid taxes on th Poor customer service after my lease was paid off. Chris held onto the release of the title because he wanted me to show proof that I paid taxes on the lease? This is not acceptable because the original lease was held at the Silver Spring location. More

Pleasant experience from start to finish Jim Holthaus did an excellent job from the first communication to us driving our new car off the lot. Had a couple questions the next morning and got Jim Holthaus did an excellent job from the first communication to us driving our new car off the lot. Had a couple questions the next morning and got right back to us. Allen Belcher was a pleasure to deal with when signing papers. Nothing was a hard sell, and the dealership does a great job of making you feel comfortable during the process. Will buy again from Mercedes Benz of Annapolis in the future. More

Sean Engelhard and Sarah Sroka are total assets to the service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman a service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman and Kevin McConnell are always available to respond to any customer need large or small. More

Best Personal Car Buying Experience I saw the add online before the pics were posted and sent an inquiry. The very next morning Mr. Andy (Andrew Gallagher) had sent me an e-mail. Before I saw the add online before the pics were posted and sent an inquiry. The very next morning Mr. Andy (Andrew Gallagher) had sent me an e-mail. Before I had time to answer Andrew called me. He was very friendly and personable right off the bat. He asked if I was interested in coming in that day or the next, I said the next and he informed me he wouldn’t be there but someone else would be able to help me. I liked the convo from the very beginning and really wanted to meet with him so we set the appt. for that same day. It took about an hour to get there. I went to another Mercedes dealer the day before but did not receive the help I needed. I was immediately greeted by everyone when coming in the door. Andrew came out and was so friendly and cheerful I immediately liked him in person as I had on the phone. We sat down and chatted for a while. He explained that the vehicle had just came in and was being serviced and I told him I was in no hurry. He was very informative and just a delight to sit and speak with. The vehicle finally came and we took a ride in it. I loved it right off the bat. I had test drove three others the day before and they didn’t feel anything like this one. Mr. Andy asked me what I thought and I told him how much I loved it. He was very patient and as we drove he explained a lot about the car and the features as well as the benefits of some of the more important ones for my driving needs. We got back to his office and he asked what was important to me and what I was looking for exactly. I explained what my priorities were and what I wanted to accomplish and my price range. We crunched numbers and finally came to a deal. He told me he would have it cleaned thoroughly and would personally see to the the little things I had pointed out in the next couple of days, again I was in no hurry. I came back in two days After talking with my fiancé and talking to Mr. Andy again with my specifications both my fiancé and I felt comfortable with the deal We also spoke with the fiancé manager Dean and came to a final agreement; also a very pleasant experience. The overall energy and experience in this dealership was so pleasant, easy and actually fun that I would recommend it to all that I know that are in the market for a luxury car and awesome customer service. I moved to the GM next Larry and he was just as pleasant and friendly and a fellow Marine that I felt completely comfortable in doing business with them. My fiancé was completely satisfied with my purchase (he is the money man) said just talking to Mr. Andy over the phone he could tell he was a great guy. After all my paperwork was done, Mr. Andy took me outside walked me around the car, and then proceeded to show me all the functions of my car. I was extremely grateful for his patient, expert and kind services. If you are looking for an easy going and pleasant buying experience Mr. Andy is your guy. I felt like we were old friends by the end of my transaction and as long he is there if and when I want to buy another car I wouldn’t go to anyone but him. Thank you Mr. Andy and Mercedes Benz of Annapolis. I absolutely love my car and my shopping experience with you. More

Had an overall great experience Ron Scherr was an outstanding sales rep. From beginning to end he was accommodating and helpful throughout the entire process. Buying a new vehicle ca Ron Scherr was an outstanding sales rep. From beginning to end he was accommodating and helpful throughout the entire process. Buying a new vehicle can be overwhelming and I know I had a lot of questions that I wanted answered. Ron was patient and communicated effectively with me. Instead of having us wait while he started the paperwork, he treated my son and I to a nice restaurant that was a block away. I felt like I was doing business with a long time friend instead of an actual sales rep. Ron has great charisma and was very enthusiastic about his line of work. I would recommend Ron to anyone that visits this location. You won't be disappointed by the commitment and passion he puts forth. Thank You again Ron. More

Ron, went above and beyond to make sure we were happy with our purchase of our new car. He is personable and always available for us when we had any questions. He made our experience a very enjoyable o with our purchase of our new car. He is personable and always available for us when we had any questions. He made our experience a very enjoyable one. He also helped me learn all the new technological equipment in my new vehicle. Great guy!!!! More