Mercedes-Benz of Annapolis

Sean Engelhard and Sarah Sroka are total assets to the service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman a service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman and Kevin McConnell are always available to respond to any customer need large or small. More

Best Personal Car Buying Experience I saw the add online before the pics were posted and sent an inquiry. The very next morning Mr. Andy (Andrew Gallagher) had sent me an e-mail. Before I saw the add online before the pics were posted and sent an inquiry. The very next morning Mr. Andy (Andrew Gallagher) had sent me an e-mail. Before I had time to answer Andrew called me. He was very friendly and personable right off the bat. He asked if I was interested in coming in that day or the next, I said the next and he informed me he wouldn’t be there but someone else would be able to help me. I liked the convo from the very beginning and really wanted to meet with him so we set the appt. for that same day. It took about an hour to get there. I went to another Mercedes dealer the day before but did not receive the help I needed. I was immediately greeted by everyone when coming in the door. Andrew came out and was so friendly and cheerful I immediately liked him in person as I had on the phone. We sat down and chatted for a while. He explained that the vehicle had just came in and was being serviced and I told him I was in no hurry. He was very informative and just a delight to sit and speak with. The vehicle finally came and we took a ride in it. I loved it right off the bat. I had test drove three others the day before and they didn’t feel anything like this one. Mr. Andy asked me what I thought and I told him how much I loved it. He was very patient and as we drove he explained a lot about the car and the features as well as the benefits of some of the more important ones for my driving needs. We got back to his office and he asked what was important to me and what I was looking for exactly. I explained what my priorities were and what I wanted to accomplish and my price range. We crunched numbers and finally came to a deal. He told me he would have it cleaned thoroughly and would personally see to the the little things I had pointed out in the next couple of days, again I was in no hurry. I came back in two days After talking with my fiancé and talking to Mr. Andy again with my specifications both my fiancé and I felt comfortable with the deal We also spoke with the fiancé manager Dean and came to a final agreement; also a very pleasant experience. The overall energy and experience in this dealership was so pleasant, easy and actually fun that I would recommend it to all that I know that are in the market for a luxury car and awesome customer service. I moved to the GM next Larry and he was just as pleasant and friendly and a fellow Marine that I felt completely comfortable in doing business with them. My fiancé was completely satisfied with my purchase (he is the money man) said just talking to Mr. Andy over the phone he could tell he was a great guy. After all my paperwork was done, Mr. Andy took me outside walked me around the car, and then proceeded to show me all the functions of my car. I was extremely grateful for his patient, expert and kind services. If you are looking for an easy going and pleasant buying experience Mr. Andy is your guy. I felt like we were old friends by the end of my transaction and as long he is there if and when I want to buy another car I wouldn’t go to anyone but him. Thank you Mr. Andy and Mercedes Benz of Annapolis. I absolutely love my car and my shopping experience with you. More

Ron, went above and beyond to make sure we were happy with our purchase of our new car. He is personable and always available for us when we had any questions. He made our experience a very enjoyable o with our purchase of our new car. He is personable and always available for us when we had any questions. He made our experience a very enjoyable one. He also helped me learn all the new technological equipment in my new vehicle. Great guy!!!! More

Had an overall great experience Ron Scherr was an outstanding sales rep. From beginning to end he was accommodating and helpful throughout the entire process. Buying a new vehicle ca Ron Scherr was an outstanding sales rep. From beginning to end he was accommodating and helpful throughout the entire process. Buying a new vehicle can be overwhelming and I know I had a lot of questions that I wanted answered. Ron was patient and communicated effectively with me. Instead of having us wait while he started the paperwork, he treated my son and I to a nice restaurant that was a block away. I felt like I was doing business with a long time friend instead of an actual sales rep. Ron has great charisma and was very enthusiastic about his line of work. I would recommend Ron to anyone that visits this location. You won't be disappointed by the commitment and passion he puts forth. Thank You again Ron. More

OUTSTANDING SERVICE DEPARTMENT Thank you Mercedes-Benz of Annapolis for outstanding customer service. My Service Manager is Alex Clothier and he deserves special recognition for gr Thank you Mercedes-Benz of Annapolis for outstanding customer service. My Service Manager is Alex Clothier and he deserves special recognition for great service. He is always friendly, efficient and professional. I would not think of taking my car to another dealer. My fiancee which lives in Pennsylvania wants me to start taking her car to Mercedes-Benz of Annapolis. More

Fantastic...easiest and shortest purchase I've ever made Mercedes of Annapolis made me feel welcomed and no stress in talking with sales representatives...met immediately and warmly greeted me and my daughte Mercedes of Annapolis made me feel welcomed and no stress in talking with sales representatives...met immediately and warmly greeted me and my daughter upon entering the dealership last Saturday. Andy Gallagher was fantastic about working with me and answering all of my questions for what was in the realm of the possible for trading in two cars. He walked me through what needed to be done, asked me what I was looking for in a new C300, and found one matching my requirements in a nearby dealership. After concluding this was the car for me, he provided me the needed documents for my signature to bring the car to Annapolis. Throughout the week, he kept in touch and let me know of other documents needed for the purchase. When I arrived for my appointment the next Saturday, he was ready and waiting for me and my wife. While signing the documents, he engaged with us in good conversation to keep things light and least stressful, which I found quite refreshing as compared to other dealers. He ensured I went to see Allen for the financial paperwork, and he too, went through everything in detail while also engaging in light conversation. After signing all the documents, Andy worked with me to get connected with My Connect (I'm not the most tech savvy person), but he helped me to ensure I was fully connected before we departed. He went through the car's functionality with me, showing me the details necessary to navigate all of the apps, to include patiently (and I mean patiently) when working to get my and my wife's cell phone connected. Lastly, Mike Herron came out to thank me for my business. Overall, I had a fantastic experience with Andy, Allen and Michael today, and drove away with an absolutely gorgeous Lunar Blue loaded C300 4Matic. I would come back to Andy, Allen, and Michael for my next Mercedes!! More

Alex Always provides the absolute best service. No pressure ever! My entire family uses Alex and drives miles away from our home just because of him! Thanks again for a speedy, proficient process! pressure ever! My entire family uses Alex and drives miles away from our home just because of him! Thanks again for a speedy, proficient process! More

EXPECT THE BEST. I always get the best service from MB of Annapolis. My go to service guy is Chuck Leyman. He's always honest...which is most important to me. In addit I always get the best service from MB of Annapolis. My go to service guy is Chuck Leyman. He's always honest...which is most important to me. In addition, the time and consideration given to a customer is the same regardless of the situation. Whether it be an engine issue or a mere oil change, the customer service rendered is top notch. I recommend Chuck and his team to all my family members and co-workers. When you're getting the best...why go elsewhere? More

Fast, Concise, reliable I needed a belt and brakes for my 300SE. Everything was completed super fast. I was kept abreast of the work going on. Very pleased. I needed a belt and brakes for my 300SE. Everything was completed super fast. I was kept abreast of the work going on. Very pleased. More

Alex Clothier is the absolute best service advisor a customer could ask for. He is kind and always advocates for us. Hope he never leaves! customer could ask for. He is kind and always advocates for us. Hope he never leaves! More