Mercedes-Benz of Annapolis

Tommy Tate provided exceptional service at MB of Annapolis I was very pleased with the wonderful customer service I received from Tommy Tate at Mercedes Benz of Annapolis Service Center. He had a great persona I was very pleased with the wonderful customer service I received from Tommy Tate at Mercedes Benz of Annapolis Service Center. He had a great personality and answered all my questions in a friendly and gracious manner. I wouldn’t hesitate to recommend him to everyone I know. My car was washed and cleaned quite well, which made me happy since the last time I was there it was returned to me untouched. Service, as always was done well. More

Personal attention I have used this service center three times now and I have worked with Alex Clothier every time. His personalized attention and help in each situatio I have used this service center three times now and I have worked with Alex Clothier every time. His personalized attention and help in each situation was invaluable. He went above and beyond to help get me back on the road. More

Andrew Gallagher Andrew was friendly, professional, knowledgeable, and respectful. I appreciated he treated me with respect and let the car sell itself. He worked wi Andrew was friendly, professional, knowledgeable, and respectful. I appreciated he treated me with respect and let the car sell itself. He worked with me in the offer that was fair with no pressure. Overall a pleasure to meet and talk with. More

Pleasant Experience My service experience was very pleasant. I was first met at my car by Mesyah, and he took me inside to the service professional, Tommy Tate. Tommy My service experience was very pleasant. I was first met at my car by Mesyah, and he took me inside to the service professional, Tommy Tate. Tommy was very helpful, pleasant, answered all of my questions, and took car of my car quickly. Charles gave me a courtesy ride to my house. The car runs great and was all clean when I picked up. Pia made check out easy. It was a very pleasant experience overall. More

Tommy Tate Excelled service and very knowledgeable of the vehicle....He made sure I understood every issue on the diagnostic test. If every rep could be like Tom Excelled service and very knowledgeable of the vehicle....He made sure I understood every issue on the diagnostic test. If every rep could be like Tommy.. More

Terence Johnson and Tommy Tate rock! Called the MB service line when our car would not start and they sent Terence to help us out. He was mindful of the time and hustled us to the dealers Called the MB service line when our car would not start and they sent Terence to help us out. He was mindful of the time and hustled us to the dealership to get a loaner before they closed for the day. Tommy turned us around with a loaner and got us on our way to get back and meet the tow driver. Outstanding service, as always, from MB of Annapolis! More

Seriously - the BEST customer service anywhere! Huge shout outs to the team of Annapolis Mercedes Benz. We have been patrons for over a decade and we have only had superior service. Even if my MB Huge shout outs to the team of Annapolis Mercedes Benz. We have been patrons for over a decade and we have only had superior service. Even if my MB breaks down, they find a way to make things better - quickly and pleasantly. A special thank you to Terrance Johnson, for yet again rescuing us on the side of the road. He got us to the dealership in time to get a loaner, and took amazing care of us. He turned us over to Tommy Tate who took us over the finish line and had us on our way in moments. And, I have to give a special shout out to Sean Engelhard, who has been our customer service lead for years - he always manages to be there and fix problems - always. I like my Mercedes (this is my 7th) and much of that is because of this service dept. Well done guys! More

Awesome Dealership and Employees I’m a repeat customer, albeit it had been 9 years. Wayne Discus was awesome, as well as Larry Cash, he really earned his money by the time he finishe I’m a repeat customer, albeit it had been 9 years. Wayne Discus was awesome, as well as Larry Cash, he really earned his money by the time he finished with me. Anyway, it all started when I took my old MB up for a scheduled service and learned it was just too old and beyond acceptable repair. I went back over to the dealership and found an E350 exactly like my old MB but 9 years newer (I did insist on tan interior), but when I husband drove it one evening, he said it had too many “assists” for him to drive and he said it was to low profile for where we live, he said I should consider a suv (that would be much more practical), so back to the dealership I went. I told Wayne at this point I didn’t necessarily need a white car with tan interior, but would take anything but a black car, even a red one would do, and that’s what had just come in, a little bright beautiful red GLA, it fits in my garage and I couldn’t be happier 😁 Thanks again to the whole team...my service department rep Raphael Powell has been a real doll to work with over the years, thanks Raphael for all you do for me 🤗 Wayne, Larry I won’t wait so long to come back for another MB 😉 More

Alex Clothier Love Alex, he again, always takes care of any problem that I'm having with my car. Can always call and ask him questions on my car, and he gives me s Love Alex, he again, always takes care of any problem that I'm having with my car. Can always call and ask him questions on my car, and he gives me sound advice. He is extremely personable! More

Vehicle service I’ve had the pleasure of working with Tommy in the past whereby his customer service was great. As service was needed once again, the consistency was I’ve had the pleasure of working with Tommy in the past whereby his customer service was great. As service was needed once again, the consistency was their. I would recommend him along with this service department to my friends and family. Sincerely, More