Mercedes-Benz of Annapolis

Extremely helpful. My service advisor listened to my issue, assessed the situation, and took the necessary action required to ensure customer satisfaction. He communicat My service advisor listened to my issue, assessed the situation, and took the necessary action required to ensure customer satisfaction. He communicated with the required Management staff to determine if my part was covered. All service parts repaired that day were not covered under warranty, but he determined which ones were covered, thereby cutting down on my repair expense. More

Blown away ! I am typically skeptical about visiting service centers for my car, mainly because customer service at most car dealers can be up and down. For the f I am typically skeptical about visiting service centers for my car, mainly because customer service at most car dealers can be up and down. For the first time, I visited this location in Annapolis to get assistance for my 2002 Mercedes S500. I kept getting a message about my rear tail light. As I pulled up at the service entrance, I was greeted by a young gentleman named Terrence. Terence really made me feel like I was a priority. He helped me fix my bulb and I was out of there in less than 20 minutes. I will definitely be back and wish that there were more polite and assertive people like Terrence. More

Excellent!! MB of Annapolis provided excellent service from calling to make the appointment to the actual appointment and service received. Sean made sure that I MB of Annapolis provided excellent service from calling to make the appointment to the actual appointment and service received. Sean made sure that I was kept informed at all times. They made sure I was happy with my vehicle when I left. And also checked in afterwards. Everyone at the dealership was helpful and friendly. More

Life saver! Terrence Johnson Got ready for work and my car would not start. I immediately called Terrence Johnson and he had me on the road again. He a great guy and very professi Got ready for work and my car would not start. I immediately called Terrence Johnson and he had me on the road again. He a great guy and very professional. Terrence also sent a follow up text. More

Excellent service Customer service outstanding the service and convenient of getting the work done The cleanness of the place They kept me informed Friendly custo Customer service outstanding the service and convenient of getting the work done The cleanness of the place They kept me informed Friendly customer service Thanks More

It’s a pleasure The Sales and service people are very easy to deal with. Wish I’d bought a Mercedes sooner. I would definitely recommend the Annapolis dealership. The Sales and service people are very easy to deal with. Wish I’d bought a Mercedes sooner. I would definitely recommend the Annapolis dealership. More

Friendly, accommodating and low-pressure My car purchasing experience was friendly, low-pressure and the sales staff were accommodating. Jim was very helpful in the car buying process, coming My car purchasing experience was friendly, low-pressure and the sales staff were accommodating. Jim was very helpful in the car buying process, coming in on his day off to help me take delivery of the vehicle. Unlike other experiences I’ve had at other dealerships, Jim followed through on a few outstanding items after taking delivery. Many dealers would forget you as soon as you leave the dealership. Great experience. More

Great Experience From start to finish everything was smooth and seamless. I was thoroughly impressed with the whole experience and I definitely would buy from them in From start to finish everything was smooth and seamless. I was thoroughly impressed with the whole experience and I definitely would buy from them in the future. More

Very friendly people to do deal with We have a very pleasant experience with the entire staff. Mr Gallagher made it very easy from start to finish. I will recommend this dealership to my We have a very pleasant experience with the entire staff. Mr Gallagher made it very easy from start to finish. I will recommend this dealership to my friends and family . More

Excellent Dealership I have purchase 6 Mercedes from Mercedes of Annapolis. Very professional sales staff no pressure I vist the dealership often to chat without pressur I have purchase 6 Mercedes from Mercedes of Annapolis. Very professional sales staff no pressure I vist the dealership often to chat without pressure to buy but when it comes time for me to buy this is the only Mercedes Dealership I trust with my business. More