Mercedes-Benz of Annapolis

Great experience with Alex! This was my first time at the Mercedes-Benz of Annapolis and it was wonderful. Normally, my husband handles everything car related, and Alex made the This was my first time at the Mercedes-Benz of Annapolis and it was wonderful. Normally, my husband handles everything car related, and Alex made the process very easy for me and explained everything in a way that made me feel more knowledgeable and confident in understanding what services we were paying for. The loaner car was a brand new version of our current car, which was fun and made it very easy for me to continue with my day and scheduled plans as needed. My car looked brand new when I picked it up- 5 star service from drop off to pick up! More

Jim Holthaus The experience we had at Mercedes Benz of Annapolis was fantastic. We have never owned a mercedes before and Jim, Larry as well as the entire team the The experience we had at Mercedes Benz of Annapolis was fantastic. We have never owned a mercedes before and Jim, Larry as well as the entire team there made us feel like family. I would wholeheartedly recommend them to anyone interested in buying a Mercedes Benz. Outstanding! More

Terrible customer service I had 2 problems. 1) my CPO had paint runs on the grill. After a few weeks i gave up on any hope of resolution. 2) They kept promising me copies of m I had 2 problems. 1) my CPO had paint runs on the grill. After a few weeks i gave up on any hope of resolution. 2) They kept promising me copies of my signed paperwork on the purchase of the vehicle. It took numerous calls and 5 and a half months to finally recieve it!! More

One of the most professional dealerships! Asher was absolutely wonderful and very helpful! He was very detailed throughout the whole process and made me feel welcome to the dealership! He was Asher was absolutely wonderful and very helpful! He was very detailed throughout the whole process and made me feel welcome to the dealership! He was able to answer all my questions and concerns. Hope to be dealing business with Asher very soon. More

Service My experience as far as service has been the best. Most importantly, Alex is awesome! He's the best service representative! I couldn't have the best e My experience as far as service has been the best. Most importantly, Alex is awesome! He's the best service representative! I couldn't have the best experience without him. I'm so grateful to him! More

Great Service I have a great experience every time I walk in the door. David is the first one to greet me by name. You don’t get that kind of greeting from any othe I have a great experience every time I walk in the door. David is the first one to greet me by name. You don’t get that kind of greeting from any other dealership. David also has a great deal of knowledge when it comes to explaining the issues with my vehicle. He makes going to the service center enjoyable. More

Above and Beyond Customer Response I had a problem with my Mercedes-Benz and I was upset about the situation. I spoke to Rodd and stressed my frustration, within the business day he p I had a problem with my Mercedes-Benz and I was upset about the situation. I spoke to Rodd and stressed my frustration, within the business day he personally looked at my car and provided me with an answer. I was so impressed with his diligence that I personally went to meet him and thank him for his persistence. Rodd went above and beyond to honor the positive Mercedes-Benz customer service experience. Thank you Rodd for your assistance with my issue, you make me want to be a customer for life! More

Determine to make us feel welcome! Everyone is friendly, some overly friendly. I don’t need xxxxxxx up friendlymess. All I really care about is getting my car fixed. Just being polite i Everyone is friendly, some overly friendly. I don’t need xxxxxxx up friendlymess. All I really care about is getting my car fixed. Just being polite is enough for me. All in all my experience was excellent! More

Easy and fast service experience Once again, Alex Clothier made my trip to the Mercedes Service Center in Annapolis an enjoyable one. I received my loaner quickly and was on my way. Once again, Alex Clothier made my trip to the Mercedes Service Center in Annapolis an enjoyable one. I received my loaner quickly and was on my way. When I returned to pick up my vehicle, the cashiers worked quickly and my beautiful, cleaned car was returned to me by a very kind gentleman who even opened the car door for me. Great experience again! More

Excellent I was driving the Mercedes ML350 from the last couple of years fully satisfied with my vehicle but when I was sitting with ASHAR CHAUDRY he make me bu I was driving the Mercedes ML350 from the last couple of years fully satisfied with my vehicle but when I was sitting with ASHAR CHAUDRY he make me buy the new MERCEDES-BENZ GL350 just because of him I bought the car ...When you sit with Ashar he doesn’t seem like the Sales Rep. he makes you feel so comfortable that if you talking to someone in family ...He is one of the nicest guys I have ever met .... More