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Mercedes-Benz of Annapolis
Annapolis, MD
3,126 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,126 reviews
September 06, 2018
Great service As in the past excellent customer service....met as soon as I entered services, directed to adviser who provided timely updates on vehicle service. S As in the past excellent customer service....met as soon as I entered services, directed to adviser who provided timely updates on vehicle service. Service area neat and clean...provided with coffeee for the early morning...then had some snacks ! Would definitely recommend,,plan to continue to use. More
by Jellybean
Employees Worked With
Sean Engelhard
September 06, 2018
Scheduled service smooth sailing experience An excellent experience once agin with Sean! Always so pleasant and ensure that all my questions and concerns have been addressed before I leave. Than An excellent experience once agin with Sean! Always so pleasant and ensure that all my questions and concerns have been addressed before I leave. Thank you! More
by salgary
Employees Worked With
Sean Engelhard
September 05, 2018
Outstanding Service It is with great pleasure to express how delightful it is to have Mr. Clothier as a service advisor. Mr. Clothier displays a wealth of service expert It is with great pleasure to express how delightful it is to have Mr. Clothier as a service advisor. Mr. Clothier displays a wealth of service expertise and knowledge. What and awesome experience!! More
by 1ball10pins
Employees Worked With
September 05, 2018
Great Experience It’s always a great experience working with Alex! He always offers great customer service, quality of work and great detail to to my service requireme It’s always a great experience working with Alex! He always offers great customer service, quality of work and great detail to to my service requirements. More
by jjohnson1
Employees Worked With
September 04, 2018
Francine’s Mercedes Alex and Mercedes of Annapolis provide outstanding service for my2013 GLK350. My auto is always ready, washed, and seems to be shined after each serv Alex and Mercedes of Annapolis provide outstanding service for my2013 GLK350. My auto is always ready, washed, and seems to be shined after each service. Alex provides e with an unbiased rececommidations for services needed. I welcome his suggestions and the service the Mercedes of Annapolis Provides to its customers. As prof for you recommendation, I have purchased three automobiles from Mercedes of Annapolisand Mer exes of Catonsville. Francine Howard James More
by Range1952
September 03, 2018
Excellent Experience From soup to nuts MB of Annapolis was a pleasure. Asher was informative, pleasant and made us feel like he was more of a consultant than a Sales Assoc From soup to nuts MB of Annapolis was a pleasure. Asher was informative, pleasant and made us feel like he was more of a consultant than a Sales Associate. We were undecided on which size SUV would be a fit ... so he lined up several side by side and walked us through all the features of each. He listened to our lifestyle and expectations of what we wanted out of the vehicle. We fould the perfect fit 2019 GLC300 4matic. The business/finance side went smooth and went quickly. Would definitely recommend this Dealer and especially Asher Chaudry! More
by PBLong
Employees Worked With
August 31, 2018
They are always great to work with!! Mike is the most knowledgeable guy I have ever had the pleasure of working with. The entire staff is phenomenal to work with that Annapolis Mercedes- Mike is the most knowledgeable guy I have ever had the pleasure of working with. The entire staff is phenomenal to work with that Annapolis Mercedes-Benz More
by AdamE
Employees Worked With
Mike Adams
August 31, 2018
Excellent Service Department! Efficient, courteous and thorough. Mike was very professional, extremely helpful and knowledgeable. Thank you for an excellent experience. You’ve won Efficient, courteous and thorough. Mike was very professional, extremely helpful and knowledgeable. Thank you for an excellent experience. You’ve won my business from now on. More
by MoD
Employees Worked With
Mike Adams
August 30, 2018
Nice Guys Finish Last I test drove a 2016 E63AMG S On Friday. Told the sales rep to send me a complete price breakdown. Monday afternoon I informed Ron, the sales represent I test drove a 2016 E63AMG S On Friday. Told the sales rep to send me a complete price breakdown. Monday afternoon I informed Ron, the sales representative, I wanted to purchase the vehicle. He asked me to wait until Thursday morning so he could visit a sick relative. He said he would put the vehicle aside for me. On Wednesday I learned from the dealership that the vehicle sold. My decision to delay so the sales rep could visit family cost me and no attempt has been made by anyone to address this abhorrent customer service. My error and take away is to never feel attached to a sales person and always outlay some cash to secure the deal. Hindsight!!! Mercedes Benz of Annapolis and Ron need to review this case and implements a process that secures the customers decision to purchase and should things go very poorly address the issue with the customer and try to make it right. Could have at least looked for a similar vehicle to offer. All I received was a text saying “the vehicle was sold” the day before I was scheduled to come in and purchase. Very Disappointing!!! More
by NoVaChris
Employees Worked With
Dwayne Bowen, Ronald Scherr
August 28, 2018
Scheduled and Unshceduled Maintenance I would sincerely like to express my gratitude and experience with Mercedes-Benz of Annapolis Dealership / Service Center. From purchasing my first M I would sincerely like to express my gratitude and experience with Mercedes-Benz of Annapolis Dealership / Service Center. From purchasing my first Mercedes with Mr. Casey Duffy to having schedule maintenance performed by the service center, orchestrated by Mr. Chuck Leyman, who is no doubt the BEST Service Advisor at the center. I’m compelled to write this review and tell you how impressed I am with your TEAM at Annapolis. I used the Annapolis service center twice in the last six months for scheduled and unscheduled maintenance, on my 2016 GL550, and I’m truly convinced your TEAM is a cut above the rest of the competition. I like to say they have nailed the “Three “Ps” to perfection!!! Professionalism….Politeness…Promptness!! A customer couldn’t ask for anything more. I will definitely be using you again and have already started recommending your Annapolis TEAM to friends and family. Many thanks to you and all of your TEAM at Mercedes-Benz of Annapolis!!! Keep up the GREAT work!! Sincerely, V/r Mr. Brian D. McAllister More
by Big Iron
