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Mercedes-Benz of Annapolis
Annapolis, MD
3,120 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,120 reviews
April 04, 2018
Alex Clothier Alex is the best service agent I’ve ever had. He always greets me with a smile, provides great advise on my cars needs and has not missed a follow up Alex is the best service agent I’ve ever had. He always greets me with a smile, provides great advise on my cars needs and has not missed a follow up yet. He’s a good example of someone that really cares about his customers, is professional and represents mbusa well at all times. He is more than deserving of a service award! Alex, thank you for all you do! I never worry when something goes wrong cause I know your gonna take care of me! Your a blessing! Thank you! Kris Hicks More
by Bonky12
Employees Worked With
April 03, 2018
A1 Service Alex provided excellent customer service. He informed me everything that was going to be done to my vehicle with the A1 service. Alex is the best!! Alex provided excellent customer service. He informed me everything that was going to be done to my vehicle with the A1 service. Alex is the best!! More
by Sbranch79
Employees Worked With
April 03, 2018
Great customer service Very happy with the way I was treated at this dealership. Sean was fantastic to work with, and went above and beyond to take care of our problems. Very happy with the way I was treated at this dealership. Sean was fantastic to work with, and went above and beyond to take care of our problems. More
by Bdog803
Employees Worked With
Sean Engelhard
April 03, 2018
Alex Clothier Alex consistently offers customer service over and beyond what you would hope for. Not only does he provide great service when your car is being servi Alex consistently offers customer service over and beyond what you would hope for. Not only does he provide great service when your car is being serviced but checks in to be sure you don't have any concerns and reminds you of a complimentary car wash. Excellent service! More
by Poulton
Employees Worked With
April 03, 2018
the finest This is the best Mercedes Benz service experience that I have ever had. From the check in service from Terrence to the exceptional services I received This is the best Mercedes Benz service experience that I have ever had. From the check in service from Terrence to the exceptional services I received from Alex. The best customer service that I have ever received. Tony is also a very freindly. More
by Proud owner
April 03, 2018
Never Fail to Impress Scheduled an appointment for service. Was pleasantly suprised to see a familiar face had returned. Michael Adams had been my service contact previousl Scheduled an appointment for service. Was pleasantly suprised to see a familiar face had returned. Michael Adams had been my service contact previously but had moved onto other ventures. He always provides friendly but professional service when I am in need. Kudos to Mercedes Benz for getting him back! More
by MillsFamily
Employees Worked With
Mike Adams
April 03, 2018
Great Customer Service! Sean Engelhard is top notch... knows my vehicle from top to bottom. It’s comforting knowing he is both knowledgeable and customer service oriented. Th Sean Engelhard is top notch... knows my vehicle from top to bottom. It’s comforting knowing he is both knowledgeable and customer service oriented. Thanks Sean and Mercedes of Annapolis..... Five Stars!! More
by MercedesBill
Employees Worked With
Sean Engelhard
April 03, 2018
Awesome service Sean Engelhard is an asset to your company He always provides the most amazing personal service I’ve always had a great experience each time I’ve e Sean Engelhard is an asset to your company He always provides the most amazing personal service I’ve always had a great experience each time I’ve entered the doors . More
by Knoxy
Employees Worked With
Sean Engelhard
April 02, 2018
Great Service Experience! Chuck Leyman has been my Advisor for the past (3) years for service on my two Mercedes Benz vehicles. Chuck is customer focused, dependable, very easy Chuck Leyman has been my Advisor for the past (3) years for service on my two Mercedes Benz vehicles. Chuck is customer focused, dependable, very easy to work with and communicates well. I'd highly recommend him. More
by GH
Employees Worked With
March 31, 2018
Helpful and knowledgeable Everybody was extremely helpful, and knowledgeable about the car. They made the whole process very easy and smooth. I would absolutely purchase anothe Everybody was extremely helpful, and knowledgeable about the car. They made the whole process very easy and smooth. I would absolutely purchase another car from Asher and the team at Mercedes Benz of Annapolis. More
by Jplummer
