Mercedes-Benz of Annapolis

Exceptional German Customer Service Just like the Car Alex knows the Benz products well, listens to his customers, and provide service and maintenance recommendations for your Benz. My E Class is running Alex knows the Benz products well, listens to his customers, and provide service and maintenance recommendations for your Benz. My E Class is running exceptional and with no issues because Alex keeps this car tune and prepare to perform. Thank you Alex for giving your undivided attention and apply your knowledge to keep my E class on the road for another 10 years. I will always come to you at Annapolis Mercedes and refer you to many more Benz owners. Very happy here due to Alex and see you at my next service visit Alex. Many Thanks, Vahid More

Candor, Transparency, and Hospitality: A Peerless Dealer Asher Chaudry is the most hospital and transparent salesman in this universe. He prepared the car for us ahead of time and was patient giving us the t Asher Chaudry is the most hospital and transparent salesman in this universe. He prepared the car for us ahead of time and was patient giving us the time to inspect and decide on the vehicle. The dealership is very clean and has a lounge with snacks and coffee. The way that Asher conducted business inspired confidence in the credibility and trustworthiness of Mercedes Benz of Annapolis. More

Chuck Leyman's Exceptional Service Chuck is the best service advisor I've ever dealt and I've owned Lexus, BMW and Audi. He is super responsive (only a quick text message away), upfront Chuck is the best service advisor I've ever dealt and I've owned Lexus, BMW and Audi. He is super responsive (only a quick text message away), upfront and honest and immediately available for you when caught in a jam. He will also advocate for you on warranty issues. He goes above and beyond to satisfy the customer and you can tell he enjoys his work. I'm glad to have linked up with Chuck on my first service visit when I purchased my CPO ML350 last year. There is a closer Mercedes service center to my home, yet I'd rather drive farther just to receive the great customer service from Mr. Leyman! More

Amazing Service I cannot thank Casey, Brian, and Allen enough. Extreme kind, thoughtful, and amazing people. Moving forward this is the only dealership I will deal wi I cannot thank Casey, Brian, and Allen enough. Extreme kind, thoughtful, and amazing people. Moving forward this is the only dealership I will deal with! More

I will never forget your outstanding customer care Asher is the most knowledgeable and patient dealer I have met. We have gone to many dealerships within the last two months but none compare to Asher. Asher is the most knowledgeable and patient dealer I have met. We have gone to many dealerships within the last two months but none compare to Asher. He is personable, knowledgeable, patient and friendly. Asher's initial presentation made us return to this dealership. He compared Benz to other vehicle and thoroughly explained why we should choose Benz. His presentation was impressive. Every time I visit the dealership, Asher acknowledges my family. He tried to make both my wife and children comfortable to the point, of them convincing me to purchase the vehicle from Asher. His patience, knowledge and great customer service made me return. Great job, Asher. Thank you for making me get my dream vehicle for my family. More

Service Extraordinaire! Chuck Leyman is a superb consultant. He makes one feels welcome and gets the job completed within the given time frame. He is the best.!!! Chuck Leyman is a superb consultant. He makes one feels welcome and gets the job completed within the given time frame. He is the best.!!! More

Exceptional Service After moving to Maryland from New Jersey last year, my husband was determined to switch the service on my 2010 ML350 from the dealer to a third party After moving to Maryland from New Jersey last year, my husband was determined to switch the service on my 2010 ML350 from the dealer to a third party shop. After one visit to Annapolis MB for the A service at 110,000 miles, the courteous approach of our service rep Alex Clothier and the way he freely informed us of additional services needed by taking us to speak directly with the mechanic, Dave, along with competitive pricing to third party shops, we were convinced to keep my eight year old treasure service at the dealer. The comfortable waiting area was also a factor in our decision. Alex’s approach assured us we had made the best decision to come at their location. More

Great Customer Service! Alex is my go to service rep. He always goes above and beyond to ensure that getting my car serviced is a wonderful experience. He is personable, know Alex is my go to service rep. He always goes above and beyond to ensure that getting my car serviced is a wonderful experience. He is personable, knowledgeable and a joy to work with. I always leave with a smile. I know that if problems should arise, Alex will go above and beyond to fix them. More

Amazing customer service The customer service representatives at Mercedes-Benz of Annapolis offers unparalleled world-class support. Always responsive and professional, my hus The customer service representatives at Mercedes-Benz of Annapolis offers unparalleled world-class support. Always responsive and professional, my husband and I have never had anything other than a positive experience. More

always great service own 3 vehicles. bring them here for service. We always get great service from Chuck Leyman. He is the consummate service rep. The facility is top own 3 vehicles. bring them here for service. We always get great service from Chuck Leyman. He is the consummate service rep. The facility is top notch and they exceed our expectations More