Mercedes-Benz of Annapolis

outstanding My car suddenly started to run very rough and the engine light came on. I called, and as Alex was with another customer, spoke to another representat My car suddenly started to run very rough and the engine light came on. I called, and as Alex was with another customer, spoke to another representative, who told me there was nothing he could do as they were too busy, and make an appointment for a few days. it was OK to drive the car with the engine light on( until it started blinking, then you can't drive it). In so many words, tough, deal with it, nothing I can do for you. He seemed to have a little bit of an attitude. I then called back and left a message for Alex. He returned my call within 5 minutes. when I explained the situation, he said "c'mon in , I will take care of it",which he did immediately. I was in and out within 10 minutes with a loaner, no problem. I feel compelled to comment on the outstanding service provided by Alex. Request him as a service rep. More

See Alexander Clothier for Excellent Service I've always had timely and professional service for the routine scheduled maintenance, but found that the communication and service was equally as goo I've always had timely and professional service for the routine scheduled maintenance, but found that the communication and service was equally as good for unexpected service needs during the busy holiday time! Alex was superb in efficiently handling the visit, communicating timely with updates and being proactive in setting up a loner...superb service! More

service review My service was performed efficiently and effectively. Its nice to have a service center that listens to what you want and to try to make it better fo My service was performed efficiently and effectively. Its nice to have a service center that listens to what you want and to try to make it better for you. Alex Clothier is a caring service representative that tries to work with you to make things easier all while providing the necessary service care. Highly recommend him. More

Excellent Experience! We Recently Purchased a CLA 250 4-matic and we are astonished by the performance of the staff. Asher has been available to answer any and all of our q We Recently Purchased a CLA 250 4-matic and we are astonished by the performance of the staff. Asher has been available to answer any and all of our questions regarding the vehicle and any other business we would like to take care of! More

Excellence in every aspect of our experience! My husband and I were looking for a 2016 550S class coupe. Brian and his team (Jeff O'Dell, Michael Heron and Allen Belcher and the team who readied My husband and I were looking for a 2016 550S class coupe. Brian and his team (Jeff O'Dell, Michael Heron and Allen Belcher and the team who readied our car to drive off the lot) did a tremendous job in helping us find and purchase precisely the right car for us. We recommend Brian and his entire team to anyone who is looking for a car and who is looking for transparency and honesty in all aspects of the experience. We were extremely pleased with their professionalism and expertise and will come back again. More

Home run! My Service Advisor, Chuck, takes great care of our cars! Chuck always makes sure that everything is done to keep them in tip top shape. He is a friend My Service Advisor, Chuck, takes great care of our cars! Chuck always makes sure that everything is done to keep them in tip top shape. He is a friendly and personable guy too! He makes my visit to Mercedes Benz of Annapolis a very pleasant experience. More

No place like home Mercedes Benz of Annapolis service department has the best service advisor......Chuck Leyman! His professionalism and vehicle maintenance knowledge is Mercedes Benz of Annapolis service department has the best service advisor......Chuck Leyman! His professionalism and vehicle maintenance knowledge is stellar. Keep up the good work! More

Excellent customer service Alex provided excellent customer service. He’s very professional and courteous. He is ready for you the minute you walk in the door. Incredibly person Alex provided excellent customer service. He’s very professional and courteous. He is ready for you the minute you walk in the door. Incredibly personable, too. More

Consistently exceptional Our Service Advisor, Chuck takes such good care of our cars! He always makes sure that everything is done to keep them in tip top running order. He Our Service Advisor, Chuck takes such good care of our cars! He always makes sure that everything is done to keep them in tip top running order. He is a friendly, nice guy too! Mercedes Benz of Annapolis is a very pleasant place to visit! More

Great Service Attention to detail, follow-up calls, clean car out of service, pleasant atmosphere, knowledgeable adviser, timely service, clean loaner, prompt vale Attention to detail, follow-up calls, clean car out of service, pleasant atmosphere, knowledgeable adviser, timely service, clean loaner, prompt valet service, great overall experience. More