Mercedes-Benz of Annapolis

Unexpected New Car We had just stopped to look, my current car was 8 years old and we were just thinking about replacing it. Asher showed us the E 300 on the floor and g We had just stopped to look, my current car was 8 years old and we were just thinking about replacing it. Asher showed us the E 300 on the floor and gave us the time to explore some of the other models on our own. Asher took us on a test drive. I am not the most confident driver, but he talked me through the drive, giving me prompts to step on the gas and see the response of the car. He was very considerate and made the drive a pleasant experience, not too mention it is a fun car to drive. After my husband drove the E 300 we went back to the show room to discuss price. As I noted before were were not really thinking that morning that we would buy a car so soon. Asher explained all of the options, we looked through inventories in the area and found a car with most of what we wanted. Asher graciously treated us to lunch while they worked out a deal with another dealer for the car that fit our requirements. After coming to terms on price. I couldn't believe it when we headed home, knowing we would be picking up a new car in the next few days. The day we picked up the car Asher spent a lot of time with me going over the features of the car, WOW have things changed since my last car purchase. There was a lot to learn. Asher carefully explained all the the finance options. After confirming the terms that worked best for us, we were off to Allen's office to finalize the financials and we were headed home. We had a little glitch with the hood sensor, and headed back to the show room. It was Asher's day off but he went out with my husband to try and reproduce the issue, then they stopped at the maintenance location and resolved the issue. I cannot speak highly enough about the professional way we were treated, making sure the Mercedes-Benz of Annapolis, and Asher particularly will be the first place we stop when it is time for a new car. More

Purchased new car Asher, my sales representative was absolutely outstanding from the first minute we met until we clised the deal. He was extremely knowledgeable attent Asher, my sales representative was absolutely outstanding from the first minute we met until we clised the deal. He was extremely knowledgeable attentative and supportive of my needs. I ve bought many cars over the years. This was hands down my top rated experience. I will recommend this dealership and particularly Asher to any one i can Fice star dealership and staff all round More

Always accommodating and very customer oriented They did everything possible to provide the vehicle that I ordered. It was a special order and they drove to the port to retrieve it off of the ship w They did everything possible to provide the vehicle that I ordered. It was a special order and they drove to the port to retrieve it off of the ship within two days of arrival. Since there were 1100 cars on the ship, the normal wait would have been 10-14 days.I was able to take delivery within 3 hours after arrival at the dealer. More

#1 in customer care Getting my C300 serviced at Mercedes-Benz of Annapolis is always a great experience. Alex Clothier is a great service agent to work with that goes out Getting my C300 serviced at Mercedes-Benz of Annapolis is always a great experience. Alex Clothier is a great service agent to work with that goes out of his way to make sure everything goes smoothly as does Chuck Leyman on past visits. More

Keep up the good work Thanks for beening there when I bring my car on for repair. What out you were will my car be. Keep up the good work Thanks for beening there when I bring my car on for repair. What out you were will my car be. Keep up the good work More

Trunk sensors not working What can I say...Alex is the BEST! I dropped my car off and within five minutes of my departure I received a text thanking me for trusting my car wit What can I say...Alex is the BEST! I dropped my car off and within five minutes of my departure I received a text thanking me for trusting my car with Annapolis Service Center; I thought that was very personal. He kept me abreast of the status of my vehicle, perfect customer service, very patient and ensured all of my needs were met. AWESOME!!! More

Replace left front wheel bearing on 2009 S550 4matic Alex Chothier and his service tech's were superb in their professionalism, courtesy and respect for customer needs . I have experienced several ser Alex Chothier and his service tech's were superb in their professionalism, courtesy and respect for customer needs . I have experienced several service centers over the years and without a doubt, Alex is the top of the line representing this dealership. More

Awesome, Awesome, Awesome! I purchased several Mercedes from Silver Spring over the years and did not receive half of the service that I received at Annapolis. Not only were the I purchased several Mercedes from Silver Spring over the years and did not receive half of the service that I received at Annapolis. Not only were the features of my car explained but there were several personal touches that Asher embedded into my experience. Asher was professional, trustworthy, and knowledgeable. Great Job Asher! More

First Class Service Alex was excellent! He was very professional and friendly. He explained everything the service would entail in detail. I really appreciated his attent Alex was excellent! He was very professional and friendly. He explained everything the service would entail in detail. I really appreciated his attentivness. I would absolutely recommend him to my friends! More